Strategic Claims Expert

4 days ago


North Lakes, Queensland, Australia Fuse Recruitment Full time

A leading insurance organisation seeks a skilled Strategic Claims Expert to strengthen and advance the capabilities of their Recoveries & Settlements team.

Key Responsibilities
  • Crafting Strategic Development Programs: Develop and implement impactful capability-building programs to elevate team performance, minimising claims leakage through targeted strategic initiatives.
  • Collaborative Coaching: Collaborate with technical coaches and team leaders to reduce claims leakage, fostering a culture of continuous improvement.
  • Talent Development Framework: Create and manage a career progression framework for skill development, ensuring new team members are onboarded smoothly.
  • Team Performance Metrics: Set measurable goals for team development, including turnover and retention metrics, evaluating and reporting on training outcomes.
About You
  • Background in technical skills development or insurance motor claims management.
  • Proven experience in designing and evaluating impactful training programs.
  • Strong leadership and communication skills for engaging a wide range of stakeholders.
  • Ability to identify and address skill gaps to align with business objectives.
  • Demonstrated success in developing innovative solutions for capability enhancement.
  • Passionate about fostering a culture of learning, growth, and collaboration.

This role offers a unique opportunity to make a tangible difference in team capability and performance. A competitive salary with bonus program is offered.


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