Claims Advisor Leader for Liability Insurance
2 days ago
Zurich Insurance Group is a leader in the insurance industry, committed to making a positive impact on our customers, communities, and the planet. Our team is dedicated to delivering exceptional claims service and exceeding customer expectations.
Job DescriptionThe Senior Claims Advisor will play a key role in managing and resolving complex liability claims across the Australia/New Zealand (ANZ) region. This position requires strong technical expertise, excellent stakeholder management skills, and a commitment to achieving optimal outcomes for both Zurich and our customers.
Key Responsibilities:- Manage a portfolio of complex liability claims, including public liability, product liability, and professional indemnity claims.
- Investigate, assess, and determine liability and quantum in accordance with Zurich's policies and procedures.
- Drive effective claim resolutions through proactive negotiation, mediation, and settlement strategies.
- Provide technical advice and support to the broader claims team and other business units as required.
- Collaborate with external legal counsel, investigators, and other experts to achieve favorable claim outcomes.
- Stay informed on legislative and regulatory changes impacting liability claims management in ANZ.
- Mentor and support junior claims advisors, sharing knowledge and best practices to enhance team capability.
- Contribute to the continuous improvement of Zurich's claims processes and systems.
To be successful in this role, you will need:
- Tertiary qualification in Law, Insurance, Business, or a related field.
- In-depth knowledge of liability insurance, including legal principles, policy interpretation, and claims resolution strategies.
- Sound knowledge of legal and regulatory frameworks relevant to liability insurance in ANZ.
Zurich offers a range of benefits, including:
- A competitive salary of $120,000 - $150,000 per annum, depending on experience.
- 5 weeks leave per year, plus 15 days personal/carer's leave.
- Award-winning training programs to support your career development.
- Diverse and inclusive teams, with opportunities to collaborate and make a positive difference.
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