Claims Consultant
2 weeks ago
About your new company
Fuse Recruitment is a leading insurance recruitment agency, specialising in the placement of talented professionals within the sector. In this role, you will be part of an expert team that delivers successful outcomes for clients.
Salary: $65,000 - $80,000 per annum (dependent on experience)
This is a full-time position, with rotational shifts between the hours of 6am – 6pm. Shifts will be rostered Monday – Saturday (one Saturday shift every 7-8 weeks).
The successful candidate will enjoy additional leave days, employee discounts on insurance products, and the opportunity to join a fast-growing business.
Job Description
- Manage the full claims process from lodgement to settlement
- Liaise with customers to provide empathetic and professional support
- Act as the initial lodgement point for customers
- Negotiate options as required for accurate processing of claims
- Work within set procedures and standards to ensure all claims are processed in an efficient and effective manner
Required Skills and Qualifications
- A proven track record of claims management experience or similar in a complex customer service environment
- Excellent communication and phone skills
- A detail-oriented approach with a commitment to delivering excellent customer service
- Highly organised and able to work under pressure in a fast-paced environment
- Proven analytical and critical thinking capabilities
- Ability to show empathy and compassion by providing best commercial outcome
Benefits
- Join a team of experts that celebrates success
- Annual company-wide celebrations with regular interstate trips
- Join a fast-growing business
- Enjoy additional leave days (e.g. paid wellness and volunteering leave)
- Employee discounts on insurance products
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