Claims Knowledge Expert
1 week ago
Exciting Opportunity to Make a Difference in Claims Management
We are seeking an experienced Claims Knowledge Expert to join our team at Auto & General. As a Claims Knowledge Expert, you will play a critical role in ensuring the knowledge governance framework is well understood and applied across the Claims & Assessing team.
Your Key Responsibilities:
- Create and maintain knowledge articles and requests within agreed timeframes;
- Liaise with key subject experts and stakeholders to gather and document process information;
- Develop, deploy, and maintain best practice knowledge to sustain or improve the capability of C&A within expected timeframes;
- Apply and ensure adherence to knowledge management design principles for all C&A;
- Collaborate and support the implementation, embedding, and use of HIYA across C&A by building and maintaining relationships with cross-business functions and stakeholders;
- Support the Claims & Assessing Knowledge Management Onboarding/Accreditation program with ongoing coaching and mentoring;
- Continuous Improvement/C&A Excellence. Advocate for HIYA, support the C&A business to review, identify areas for improvement in its knowledge base to sustain or improve the capability of C&A;
- Identify and report potential risks or inadequate controls related to compliance or operational risks;
What We Offer:
The successful candidate will have a competitive salary of around $90,000 - $110,000 per annum, depending on experience, as well as a range of benefits including:
- A generous bonus scheme;
- Flexible working hours and remote work options;
- Opportunities for professional development and career growth;
- A supportive and inclusive work environment;
- Access to exclusive discounts and perks;
About Us:
Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products includes Car, Motorcycle, Home, Contents Pet, and Travel products, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands.
-
Knowledge Consultant – Claims Specialized Expert
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe position of Knowledge Consultant – Claims is a crucial one in ensuring the effective implementation and maintenance of the Knowledge Governance Framework within the Claims & Assessing team.As a key member of the team, you will be responsible for creating and maintaining knowledge articles and requests, as well as liaising with subject...
-
Claims Knowledge Specialist
6 days ago
North Lakes, Queensland, Australia Auto & General Full timeAuto & General - Claims Knowledge SpecialistWe are seeking a highly skilled Claims Knowledge Specialist to join our team at Auto & General in North Lakes. This role is responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.About the RoleThis is an exciting opportunity to work with a...
-
Knowledge Consultant
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a highly skilled Knowledge Consultant - Claims to join our team at Auto & General. The successful candidate will be responsible for managing and maintaining our knowledge base to ensure it remains up-to-date and relevant to our Claims & Assessing team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within...
-
Knowledge Consultant
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeRole SummaryThe role of Claims Knowledge Governance Specialist at Auto & General involves ensuring the effective implementation and maintenance of the Knowledge Governance Framework across the Claims & Assessing team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within agreed-upon timeframes.Liaise with subject matter experts and...
-
Knowledge Consultant – Claims Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe Claims Knowledge Consultant will play a crucial role in ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.Key ResponsibilitiesCreate and maintain knowledge articles and requests within agreed timeframes.Liaise with key subject experts and stakeholders to gather and document process...
-
Knowledge Specialist
5 days ago
North Lakes, Queensland, Australia Auto & General Full time**Job Overview**We are seeking a highly skilled Knowledge Specialist to join our Claims & Assessing team at Auto & General. This is an exciting opportunity to develop and maintain our knowledge base, ensuring seamless operations and driving business excellence.**About the Role**The successful candidate will be responsible for creating and maintaining...
-
Knowledge Consultant – Claims Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Knowledge Consultant to join our Claims & Assessing team. As a key member of our team, you will be responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.Key ResponsibilitiesKnowledge Article Management: Create and maintain knowledge articles...
-
Knowledge Specialist
2 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout UsAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.Salary InformationWe offer a competitive salary package with an estimated annual remuneration of $90,000-$120,000 depending on experience. This includes...
-
Claims Expert
1 day ago
North Lakes, Queensland, Australia Auto & General Full timeWe are seeking an experienced Claims Expert to join our team at Auto & General. As a Claims Consultant, you will be responsible for delivering superior claims service and managing portfolios with exceptional results.Your primary objective will be to determine liability on disputed claims, investigate, negotiate costs, recover costs of repairs, and liaise...
-
Claims Resolution Expert
4 days ago
North Lakes, Queensland, Australia Auto & General Full timeJob OverviewWe are seeking a skilled Claims Resolution Expert to join our team at Auto & General.
-
Strategic Claims Expert
5 days ago
North Lakes, Queensland, Australia Fuse Recruitment Full timeA leading insurance organisation seeks a skilled Strategic Claims Expert to strengthen and advance the capabilities of their Recoveries & Settlements team.Key ResponsibilitiesCrafting Strategic Development Programs: Develop and implement impactful capability-building programs to elevate team performance, minimising claims leakage through targeted strategic...
-
Knowledge Consultant
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Title:Knowledge Consultant - InsuranceJob Summary:We are seeking a skilled Knowledge Consultant to join our team in North Lakes. The successful candidate will be responsible for ensuring the Knowledge Governance Framework is well understood and applied across the Claims & Assessing team.Key Responsibilities:Create knowledge articles & requests and...
-
Process Optimisation Expert
3 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Process Optimisation Expert to join our team in Kawana or North Lakes office. As an expert in process optimisation, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims...
-
Knowledge Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeKey ResponsibilitiesThe Knowledge Writer will drive operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.Key tasks include:Procedure SupportSupport the Recoveries & Settlements business functions with composing...
-
Insurance Claims Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeClaims Recovery Role at Auto & GeneralWe are seeking a skilled Claims Recovery Expert to join our team at Auto & General. As a key member of our Recoveries team, you will be responsible for delivering exceptional claims service, investigating and evaluating assigned cases, and negotiating recoveries with third-party insurers.Key Responsibilities:Manage a...
-
Expert Liability Claims Negotiator
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAuto & General Job Summary:Diligent and organized Claims Consultant required to investigate, evaluate and negotiate claims cases with a deep understanding of the claims process and meticulous attention to detail. Key Responsibilities:Analyzing policy coverage and evaluating claims data for accuracy and completenessNegotiating with third-party insurers...
-
Claims Specialist
2 weeks ago
North Lakes, Queensland, Australia Open Full timeAbout the Role:We are seeking an experienced Claims Specialist to join our Customer Operations team.About the Team:Our Claims team works closely with customers to resolve their claims in a timely and effective manner.About Open:At Open, we strive to deliver the best insurance experiences for our customers.Responsibilities:Advocate for customers and keep them...
-
Knowledge Manager
4 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout Auto & GeneralAuto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
-
Home Claims Consultant
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeWe are seeking a skilled Home Claims Consultant to join our team at Auto & General. In this role, you will play a crucial part in providing exceptional service to our customers by handling their home insurance claims with care and professionalism.As a key member of our team, you will be responsible for managing the entire claims process from start to finish,...
-
Home Claims Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:We are seeking a skilled Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will be responsible for managing the claims process from beginning to end, working with outside experts, reviewing reports and documents, and building good relationships with customers and colleagues.Key Responsibilities:Manage...