Claims Knowledge Expert

1 week ago


North Lakes, Queensland, Australia Auto & General Full time

Exciting Opportunity to Make a Difference in Claims Management

We are seeking an experienced Claims Knowledge Expert to join our team at Auto & General. As a Claims Knowledge Expert, you will play a critical role in ensuring the knowledge governance framework is well understood and applied across the Claims & Assessing team.

Your Key Responsibilities:

  • Create and maintain knowledge articles and requests within agreed timeframes;
  • Liaise with key subject experts and stakeholders to gather and document process information;
  • Develop, deploy, and maintain best practice knowledge to sustain or improve the capability of C&A within expected timeframes;
  • Apply and ensure adherence to knowledge management design principles for all C&A;
  • Collaborate and support the implementation, embedding, and use of HIYA across C&A by building and maintaining relationships with cross-business functions and stakeholders;
  • Support the Claims & Assessing Knowledge Management Onboarding/Accreditation program with ongoing coaching and mentoring;
  • Continuous Improvement/C&A Excellence. Advocate for HIYA, support the C&A business to review, identify areas for improvement in its knowledge base to sustain or improve the capability of C&A;
  • Identify and report potential risks or inadequate controls related to compliance or operational risks;

What We Offer:

The successful candidate will have a competitive salary of around $90,000 - $110,000 per annum, depending on experience, as well as a range of benefits including:

  • A generous bonus scheme;
  • Flexible working hours and remote work options;
  • Opportunities for professional development and career growth;
  • A supportive and inclusive work environment;
  • Access to exclusive discounts and perks;

About Us:

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products includes Car, Motorcycle, Home, Contents Pet, and Travel products, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands.



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