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Customer Service Coordinator

1 month ago

Brisbane, Queensland, Australia Invocare Full time
About the Role

We are seeking a highly skilled and empathetic Customer Care Centre Co-ordinator to join our team at InvoCare. As a key member of our operations team, you will play a vital role in supporting families through a pivotal time in their lives.

Your primary responsibilities will include being the first point of contact for families in the initial steps for arranging a funeral, organising transportation of a loved one into our care, delivering a strong customer experience, and assisting with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks.

We are looking for an extraordinary individual who can provide exceptional service, demonstrate empathy and resilience, and thrive in a fast-paced environment. If you are passionate about delivering a high level of customer care and are looking for a rewarding career opportunity, we encourage you to apply.

Key Responsibilities:

  • Provide exceptional customer service to families in need
  • Organise transportation of loved ones into our care
  • Deliver a strong customer experience
  • Assist with enquiry follow-up and assorted calls

What We Offer:

  • A rewarding career opportunity in a unique and meaningful industry
  • A supportive and inclusive work environment
  • Opportunities for professional growth and development
  • A competitive remuneration package

How to Apply:

If you are a motivated and empathetic individual who is passionate about delivering exceptional customer care, please submit your application. We look forward to hearing from you.