Service Coordinator
1 month ago
Rentokil Initial is seeking a highly organized and detail-oriented Service Coordinator to join our team in Brisbane. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to our customers.
Key Responsibilities:- Coordinate and schedule regular field service activities for our Pest Control team
- Ensure all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager
- Organize installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and arrange necessary non-routine service calls
- Manage all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relation to service, jobs, customer service history, technician productivity, and customer retention
- Maintain reporting spreadsheets within timeframes
- Excellent phone etiquette and communication skills
- Strong computer skills and ability to give clear instructions
- Strong collaboration and time management skills
- Previous experience in a similar role or fast-paced office environment
As a Service Coordinator at Rentokil Initial, you will be part of a dynamic and supportive team that is passionate about delivering exceptional service to our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
At Rentokil Initial, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and organized individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.
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