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Luxury Front Office Supervisor

1 month ago

Melbourne, Victoria, Australia Accor Full time
Company Overview

Sofitel Melbourne On Collins is a 5-star luxury hotel located in the heart of Melbourne city centre, offering an unforgettable experience with its French elegance and modern luxury. Our hotel proudly champions culture and tradition with rotating art exhibitions, making it an immersive destination for arts and entertainment enthusiasts.

We boast a sophisticated ambiance with our Atrium Bar on 35, serving unique signature cocktails and refined exclusive atmosphere, perfect for socialising or unwinding after a long day.

Job Description

As a Club Sofitel Supervisor at Sofitel Melbourne on Collins, you will have the opportunity to work in a dynamic environment where your passion for hospitality and dedication to delivering exceptional guest experiences are highly valued. This role requires strong leadership skills, excellent communication abilities, and a commitment to maintaining the highest standards of service quality.

Our ideal candidate will be able to lead and mentor the team effectively, ensuring a fun and engaged work environment. They will also assist the Club Manager with recruitment, induction, and training of new team members, conduct performance reviews, and maintain all Reception standards including check-in/check-out procedures and Concierge services.

The successful candidate will also be responsible for coordinating bookings for the Sofitel Club Business Centre and Boardroom, as well as maintaining all Food and Beverage standards, including stock and inventory control based on current and future occupancy.

Salary Information

We offer a competitive salary range of $65,000 - $85,000 per annum, commensurate with experience, plus additional benefits and perks outlined below.

Benefits
  • Complimentary hotel stay package for your work anniversary
  • Laundered uniforms
  • Worldwide employee and family and friends benefits at Accor Hotels
Required Skills and Qualifications
  • Minimum 12 months' experience in a luxury hotel in a Front Office position
  • Previous supervisory experience preferred
  • Strong focus on guest and team relations
  • Excellent communication and interpersonal skills
  • Knowledge of Opera an advantage
  • Ability to build rapport and interact professionally with guests and team
About Us

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We live by our Heartist principles, putting people at the heart of our organisation and making decisions that value, inspire, and enable our team members to strive for greatness every day.