Senior Operations Manager
1 month ago
About Hyatt House South Melbourne
Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by renowned architects. Opening in 2025 with 97 rooms and a mix of den, studio and 1 bedroom suites, our hotel will offer living accommodations for longer stays, providing guests with all the comforts of home.
Job Description
- Oversee hotel operations, ensuring exceptional and efficient service delivery at all times
- Support the Assistant Rooms Manager and General Manager in supervising and managing day-to-day operations
- Create memorable experiences for guests, responding to their enquiries hotel-wide
- Assist in managing upsell targets, promotions and events to maximise revenue
- Lead the hotel in the absence of senior staff, acting as Chief Warden and First Aid Officer
Key Responsibilities
- Supervise and support the Front Office team, delivering exceptional service
- Assist in setting up the Rooms division during pre-opening
- Implement departmental policies and procedures, ensuring brand standards are upheld
- Manage upsell targets, promotions and events to increase revenue
Requirements
- Previous experience working in a Front Office Team as a Team Leader or Supervisor within an upmarket or lifestyle hotel environment
- Familiarity with hotel operations and management systems
Earnings
The estimated annual salary for this role is $80,000 - $120,000, depending on experience and qualifications.
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