Senior Operations Manager

1 month ago


South Melbourne, Victoria, Australia Hyatt Full time

About Hyatt House South Melbourne

Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by renowned architects. Opening in 2025 with 97 rooms and a mix of den, studio and 1 bedroom suites, our hotel will offer living accommodations for longer stays, providing guests with all the comforts of home.

Job Description

  • Oversee hotel operations, ensuring exceptional and efficient service delivery at all times
  • Support the Assistant Rooms Manager and General Manager in supervising and managing day-to-day operations
  • Create memorable experiences for guests, responding to their enquiries hotel-wide
  • Assist in managing upsell targets, promotions and events to maximise revenue
  • Lead the hotel in the absence of senior staff, acting as Chief Warden and First Aid Officer

Key Responsibilities

  • Supervise and support the Front Office team, delivering exceptional service
  • Assist in setting up the Rooms division during pre-opening
  • Implement departmental policies and procedures, ensuring brand standards are upheld
  • Manage upsell targets, promotions and events to increase revenue

Requirements

  • Previous experience working in a Front Office Team as a Team Leader or Supervisor within an upmarket or lifestyle hotel environment
  • Familiarity with hotel operations and management systems

Earnings

The estimated annual salary for this role is $80,000 - $120,000, depending on experience and qualifications.



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