Administrative Coordinator

4 days ago

Hobart, Tasmania, Australia beBeeAnimal Full time $66,000 - $79,000

Customer Service Representative Role

Are you looking for a rewarding career in animal welfare? We're currently seeking a Customer Service Representative to join our team at Hobart Community Vet Clinic.

In this role, you'll provide exceptional customer service and care to our clients and their animals.

You'll work with a passionate and highly skilled team of veterinary professionals dedicated to reducing euthanasia rates and helping less fortunate animals receive the veterinary attention they deserve.

Key Responsibilities

  • Answer incoming calls with strong professionalism and accurate information.
  • Transfer calls to the relevant department.
  • Provide face-to-face customer service and facilitate appointment setting.
  • Facilitate the admission and discharge of patients.
  • Ensure the register balances are reconciled at the end of each day.
  • Assist with preparing invoices and other documentation.
  • Replace merchandise in the waiting room store.
  • Complete general administrative duties.
  • Responsible for opening and closing the reception area and ensuring it is clean and tidy.
  • Comply with all OH&S guidelines to ensure high standards of personal care are maintained.
  • Address issues and resolve conflicts with high customer support.
  • Answer client questions associated with AWLQ and work in accordance with policies and procedures.

Requirements

  • Driver's Licence.
  • Experience in high-volume customer service environments.
  • A minimum of 2+ years of experience in administrative and customer-facing roles.
  • Microsoft Office Suite and IT systems ability.

What We Offer

  • Competitive pay and benefits.
  • Employee Assistance Program access.
  • Retail discounts.
  • Vet discounts.

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