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2 months ago
Job Summary
We are seeking a highly skilled Claims Service Consultant to join our team at Allianz Australia Services Pty Ltd. As a Claims Service Consultant, you will play a critical role in ensuring that claims are handled efficiently and effectively, while providing exceptional customer service.
Key Responsibilities
- Review and identify claims that do not fall within the scope of policies, to ensure the correct outcome has been made.
- Liaise with stakeholders to discuss outcomes and dispute resolution.
- Prepare and draft appropriate documentation to stakeholders when required.
- Develop customer relationships to understand and meet their needs, delivering a positive customer experience.
- Maintain knowledge of insurance guidelines, legislation, regulations, and court decisions, recommending policy changes for continuous improvement and compliance.
About You
- Demonstrated claims management experience in a complex customer service environment.
- Ability to optimize business value by delivering high-quality services and positive customer experiences.
- Possess technical knowledge of relevant insurance lines and associated legislation.
- High attention to detail and technical proficiency with systems, software, databases, and communication tools.
- Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, adept at balancing understanding, empathy, and compassion with achieving optimal commercial outcomes for AAL.
What We Offer
- Be part of a team that is open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.
