Senior Claims Service Consultant
3 weeks ago
We are seeking a highly skilled and experienced Claims Management Specialist to join our team at Allianz Australia. As a Senior Claims Service Consultant, you will play a critical role in reviewing and identifying claims that do not fall within the scope of policies, ensuring the correct outcome has been made.
Key Responsibilities- Review and identify claims that do not fall within the scope of policies, ensuring the correct outcome has been made.
- Liaise with stakeholders to discuss outcomes and dispute resolution.
- Prepare and draft appropriate documentation to stakeholders when required.
- Develop customer relationships to understand and meet their needs, delivering a positive customer experience.
- Maintain knowledge of insurance guidelines, legislation, regulations, and court decisions, recommending policy changes for continuous improvement and compliance.
- Demonstrated property claims management experience is mandatory.
- Experience in a complex Customer Service environment.
- Ability to optimise business value by delivering high-quality services and positive customer experiences.
- Possess technical knowledge of relevant insurance lines and associated legislation.
- High attention to detail and technical proficiency with systems, software, databases, and communication tools.
- Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, adept at balancing understanding, empathy, and compassion with achieving optimal commercial outcomes for AAL.
As a valued member of our team, you will be part of a supportive and open-minded workplace where you can thrive and grow. We offer a range of benefits, including access to over 10,000 on-demand learning resources and programs, insurance products and discounts, and a comprehensive Employee Share Purchase Program.
We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
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