Senior Claims Service Consultant
1 month ago
We are seeking a highly skilled Senior Claims Service Consultant to join our team at Allianz Australia. As a key member of our claims team, you will be responsible for reviewing and identifying claims that do not fall within the scope of policies, ensuring the correct outcome has been made.
Key Responsibilities- Review and identify claims that do not fall within the scope of policies
- Liaise with stakeholders to discuss outcomes and dispute resolution
- Prepare and draft appropriate documentation to stakeholders when required
- Develop customer relationships to understand and meet their needs, delivering a positive customer experience
- Maintain knowledge of insurance guidelines, legislation, regulations, and court decisions, recommending policy changes for continuous improvement and compliance
We are looking for a candidate with:
- Demonstrated property claims management experience (mandatory)
- Experience in a complex Customer Service environment
- Ability to optimise business value by delivering high-quality services and positive customer experiences
- Possess technical knowledge of relevant insurance lines and associated legislation
- High attention to detail and technical proficiency with systems, software, databases, and communication tools
- Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities
We offer a range of benefits, including:
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
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