Claims Service Consultant
3 days ago
About the Role
We are seeking a Claims Service Consultant to join our team at Allianz Australia Services Pty Ltd. As a Claims Service Consultant, you will be responsible for providing superior customer service to motor claimants in a timely manner.
Key Responsibilities
- Managing the operational processing of claims and ensuring all parties are informed throughout the process
- Managing a high volume of inbound and outbound calls, and liaising with 3rd party insurers and other multiple stakeholders
- Maintaining positive working relationships with external and internal stakeholders via managing expectations and aiming to provide best possible outcomes for your customers
- Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues
About You
- Experience in a fast-paced customer service or contact- centre role (mandatory)
- Experience handling insurance claims would be desirable
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence
What's on Offer
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer
About Allianz
We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
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