Claims Consultant
7 days ago
Marsh Pty Ltd is seeking a skilled Claims Consultant to join its team in Adelaide. As a Claims Consultant, you will play a crucial role in providing superior and professional claims service to Echelon Claim Services Customers and Stakeholders.
Key Responsibilities:- Manage and administer new claims, including liaising with Customers, Repairers/Suppliers, and Other Parties.
- Undertake technical claims administration, including gathering information, claims determination, preparing correspondence, calculating settlements, and processing payments.
- Assist the Divisional Manager with the preparation, monitoring, and analysis of claims data.
- Identify and pursue all opportunities of recovery.
- Monitor outstanding claims via a diary system to ensure prompt settlement, in line with internal procedures and policies, which meet Quality Assurance and service standards.
- Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services, Repairers, and Assessors.
- Provide claims support and information and operate in a team environment.
- Good customer service skills.
- Excellent Communication and Interpersonal skills.
- Decision-making skills.
- Ability to work well within a team.
- Ability to work unsupervised.
- Capacity to recognize trends and anomalies of claims data.
- Leading training and development program.
- Professional environment where your career path really matters and is supported in our global organization.
- Great team environment with energetic and supportive colleagues.
- Genuine work-life balance.
Marsh Pty Ltd is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion, and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh Pty Ltd is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh Pty Ltd colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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