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Customer Service Manager

1 month ago

Port Douglas, Queensland, Australia Travel + Leisure Co Full time
Company Overview

At Travel + Leisure Co., we strive to provide exceptional experiences for millions of travelers worldwide. As a leading vacation ownership and exchange company, we operate a network of 51 resorts across various destinations.

Salary and Benefits

We offer an attractive salary package, with estimated annual earnings of $80,000 - $120,000 AUD, depending on experience and qualifications. Our benefits include subsidised private health insurance, professional development funding, and discounted hotel stays.

Job Description

The Front Office Supervisor is responsible for ensuring the efficient day-to-day operation of the Reception desk. This includes greeting and registering owners and guests, providing information on local attractions, administration, and managing guest issues that may arise.

You will also be responsible for building, developing, training, and leading a team to promote high levels of customer service.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven experience in a Front Office department at a supervisory level;
  • Knowledge of hotel property management systems, preferably Opera;
  • Events experience highly regarded;
  • Excellent communication skills, both written and verbal;
  • Detail-focused with an organised approach and ability to multitask;
  • A positive attitude, vibrant, and passionate about delivering exceptional customer service;
  • Exceptional time management skills and the ability to work under pressure;
  • Strong negotiation and problem-solving skills;
  • Proficiency in using a computer and Microsoft Office applications;
  • Bookkeeping/finance experience highly regarded;
  • Immaculate presentation and grooming standards;
  • Ability to work a flexible roster, including weekends and public holiday periods;
  • The capability to work in a fast-paced environment both as part of a team and autonomously;
Benefits and Rewards

As a valued member of our team, you will have access to a range of benefits, including:

  • Professional development opportunities to enhance your skills and career growth;
  • Discounted hotel stays across Australia, Fiji, New Zealand, and other destinations;
  • A supportive and inclusive work environment that fosters teamwork and collaboration;
About Us

Travel + Leisure Co. is a value-driven organisation committed to providing exceptional customer experiences. We believe in the impact of a helping hand and the power of vacations. If you share our passion for delivering outstanding service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.