Hotel Operations Manager

1 month ago


Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Exceptional Customer Experience Specialist

Travel + Leisure Co. offers an exciting opportunity for a skilled and enthusiastic professional to join our team as a Front Office Supervisor in Port Douglas. As part of our global company, you will play a vital role in ensuring the efficient day-to-day operation of the Reception desk, delivering exceptional customer service, and contributing to our mission to put the world on vacation.

About Our Company

At Travel + Leisure Co., we pride ourselves on being a value-driven organization that promotes continual growth and development for our people. Our company operates more than 270 vacation club resort locations across the globe, providing unforgettable experiences for millions of travelers worldwide.

The Role

This challenging yet rewarding role involves registering owners and guests, providing information on local attractions, and managing any guest issues that may arise. You will also be responsible for building, developing, training, and leading a team to promote high levels of customer service and achieve our company's vision.

Key Responsibilities:
  • Greet and register owners and guests efficiently and effectively.
  • Provide accurate and up-to-date information on local area attractions and services.
  • Manage and resolve any guest complaints or issues promptly and professionally.
  • Build, develop, train, and lead a team to deliver exceptional customer service.
Requirements

To succeed in this role, you will need:

  • A proven track record in a front office department at a supervisory level.
  • Knowledge of hotel property management systems, preferably Opera.
  • Excellent communication skills, both written and verbal.
  • A detail-focused approach with strong organizational skills.
  • The ability to work under pressure and manage multiple tasks simultaneously.
Benefits

We offer a competitive salary, ranging from $80,000 to $120,000 per annum, depending on experience. Additionally, you will enjoy:

  • Subsidized private health insurance.
  • Professional development funding.
  • Discounted hotel stays across Australia, Fiji, and New Zealand.

We are an equal opportunities employer, committed to diversity and inclusion. If you have a passion for delivering exceptional customer service and exceeding expectations, we encourage you to apply for this exciting opportunity.



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