Resort Operations Manager
1 week ago
Company Overview
">We are Travel + Leisure Co., a global leader in the vacation ownership industry. Our mission is to put the world on vacation, and we're looking for exceptional individuals to join our team.
">Salary
">The estimated salary for this position is $80,000 - $120,000 per annum, depending on experience and qualifications.
">Job Description
">As a Front Office Supervisor with Wyndham Destinations Asia Pacific, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk. This includes greeting and registering of owners and guests, providing information to local area attractions, administration, and managing any guest issues that may arise.
">You will also be responsible for building, developing, training, and leading a team proactively to promote high levels of customer service.
">Required Skills and Qualifications
">To be considered for this role, you will need:
">- ">
- Proven experience in a Front Office department at a supervisory level, either as a Team Leader, Shift Supervisor, or Duty Manager (3 years)">
- Knowledge of hotel property management systems, Opera preferred">
- Events experience highly regarded">
- Excellent communication skills, written, verbal, and active listening">
- Detail-focused with an organized approach and ability to multitask">
- Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations">
- Exceptional time management skills and the ability to work under pressure">
- Strong negotiation and problem-solving skills">
- Proficiency in using a computer and Microsoft Office applications">
- Bookkeeping/finance experience highly regarded">
- Immaculate presentation and grooming standards">
- Ability to work a flexible roster, including weekends and school/public holiday periods">
- The capability to work in a fast-paced environment both as part of a team and autonomously">
Benefits
">We offer a range of benefits to support your career development and well-being, including:
">- ">
- Subsidized private health insurance">
- Professional development funding">
- Discounted hotel stays across Australia, Fiji, New Zealand">
Where Memories Start with You
">Hospitality is at the heart of all we do at Travel + Leisure Co. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
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