Resort Operations Manager

1 week ago


Port Douglas, Queensland, Australia Travel + Leisure Co Full time

Company Overview

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We are Travel + Leisure Co., a global leader in the vacation ownership industry. Our mission is to put the world on vacation, and we're looking for exceptional individuals to join our team.

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Salary

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The estimated salary for this position is $80,000 - $120,000 per annum, depending on experience and qualifications.

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Job Description

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As a Front Office Supervisor with Wyndham Destinations Asia Pacific, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk. This includes greeting and registering of owners and guests, providing information to local area attractions, administration, and managing any guest issues that may arise.

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You will also be responsible for building, developing, training, and leading a team proactively to promote high levels of customer service.

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Required Skills and Qualifications

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To be considered for this role, you will need:

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  • Proven experience in a Front Office department at a supervisory level, either as a Team Leader, Shift Supervisor, or Duty Manager (3 years)">
  • Knowledge of hotel property management systems, Opera preferred">
  • Events experience highly regarded">
  • Excellent communication skills, written, verbal, and active listening">
  • Detail-focused with an organized approach and ability to multitask">
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations">
  • Exceptional time management skills and the ability to work under pressure">
  • Strong negotiation and problem-solving skills">
  • Proficiency in using a computer and Microsoft Office applications">
  • Bookkeeping/finance experience highly regarded">
  • Immaculate presentation and grooming standards">
  • Ability to work a flexible roster, including weekends and school/public holiday periods">
  • The capability to work in a fast-paced environment both as part of a team and autonomously">
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Benefits

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We offer a range of benefits to support your career development and well-being, including:

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  • Subsidized private health insurance">
  • Professional development funding">
  • Discounted hotel stays across Australia, Fiji, New Zealand">
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Where Memories Start with You

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Hospitality is at the heart of all we do at Travel + Leisure Co. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.



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