Customer Service Team Lead

1 month ago


Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We're committed to putting the world on vacation at our global resort locations, and we need a skilled Front Office Supervisor to lead the way.

As a Front Office Supervisor, you'll be responsible for ensuring the smooth day-to-day operation of the Reception desk, including greeting and registering guests, providing information on local attractions, and managing any issues that may arise.

You'll also be tasked with building and developing a high-performing team, promoting excellent customer service, and working collaboratively to exceed guest expectations.

Some of the key responsibilities of this role include:

  • Leading a team to deliver exceptional customer service
  • Managing the Reception desk and ensuring efficient operations
  • Providing information on local attractions and activities
  • Managing guest issues and concerns

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Professional development opportunities
  • Subsidized private health insurance
  • Discounted hotel stays across Australia, Fiji, and New Zealand

Requirements

To be considered for this role, you'll need:

  • Proven experience in a Front Office department at a supervisory level
  • Knowledge of hotel property management systems, Opera preferred
  • Excellent communication and problem-solving skills
  • A positive attitude and passion for delivering exceptional customer service
Why Join Us?

At Travel + Leisure Co., we're dedicated to creating unforgettable experiences for our guests. Our inclusive and supportive team culture is built on a shared passion for hospitality, innovation, and growth. If you're looking for a challenging and rewarding career opportunity, join us and be part of a global team that puts the world on vacation.


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