Customer Experience Associate

2 weeks ago

Port Douglas, Queensland, Australia Marriott Full time
Job Summary

We are seeking a highly motivated Customer Experience Associate to join our Front Office Team at Sheraton Grand Mirage Resort Port Douglas. In this role, you will provide exceptional customer service and create memorable experiences for our guests.

About Us

Sheraton Grand Mirage Resort Port Douglas is part of the Marriott International group, a world-leading hospitality company with over 31 brands and 8,500 properties across 138 countries. Our resort is situated between the Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland, offering a unique and breathtaking environment for our guests.

Responsibilities
  • Provide personalized and timely assistance to guests, responding to their queries and resolving any issues that may arise.
  • Take ownership of guest issues and work collaboratively with the Front Office team and other departments to resolve them efficiently.
  • Handle telephone inquiries professionally and ensure that guest privacy is maintained at all times.
  • Work flexible rosters, including weekends, to ensure that our guests receive the best possible service.
Requirements
  • A positive 'can-do' attitude and a passion for delivering exceptional customer service.
  • Flexible approach with the ability to identify and implement new initiatives and problem-solving solutions.
  • Experience working with a Property Management System (PMS) is desirable, although training will be provided.
  • High school certificate or equivalent qualification; a tertiary qualification is highly regarded.
  • Previous experience in a similar role within an international standard 4- or 5-star hotel is an advantage.
Benefits
  • Exclusive staff discounts on food and beverage, hotel rooms, and other benefits within the Marriott International group.
  • The opportunity to grow and develop your career through internationally recognized training programs and exciting opportunities within the Marriott International group.
  • Free onsite parking and work attire laundered.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • Work for the Largest Hotel Network in the World, which values equality, diversity, and inclusiveness.
Estimated Salary

$60,000 - $80,000 per annum, depending on experience and qualifications.

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