Client Support Specialist

1 week ago

Melbourne, Victoria, Australia Gallagher Bassett Full time

About the Role

At Gallagher Bassett, we're seeking a Client Associate to join our Client Management team. As a Client Associate, you'll play a crucial role in delivering exceptional client support, developing client relationships, and contributing to the growth of our business.

Key Responsibilities:

  • Client Relationship Management: Manage day-to-day client relationships to ensure high-quality service, maximize retention, and improve performance.
  • Client Meetings: Attend client meetings and quarterly reviews to build networks, enhance skills, and gain a deeper understanding of the client services function.
  • Inquiry Handling: Handle and triage client inquiries and ad hoc requests via email and phone, updating Salesforce as necessary.
  • Internal Collaboration: Work closely with internal departments to meet client demands, coordinate client meetings, and document notes and actions.
  • Data Management: Maintain accurate Salesforce data, manage client renewals, and document complaints and incidents per company guidelines.

About You

We're looking for an effective communicator with strong client engagement and exceptional service delivery skills. Workers compensation claims management experience and knowledge of Salesforce system are highly desirable.

What We Offer

In addition to a competitive salary, we offer flexible work arrangements, a comprehensive benefits package, and opportunities for career growth and development.

Our Values

We value collaboration, inclusivity, and diversity, and we're committed to creating a workplace that's supportive, flexible, and rewarding.

Join Our Team

At Gallagher Bassett, we're dedicated to delivering exceptional client outcomes and making a positive impact in the lives of our clients and claimants. If you're passionate about client management and committed to excellence, we'd love to hear from you.

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