Client Support and Operations Specialist

1 month ago

Melbourne, Victoria, Australia News Corp Australia Full time

About News Corp Australia

We are a leading media organization with over 150 brands across news, sport, and lifestyle. We reach over 17 million Australians every month, providing them with the information and inspiration they seek.

Job Title: Client Support and Operations Specialist

We are seeking an experienced Client Support and Operations Specialist to join our team in Australia. As a Client Support and Operations Specialist, you will be responsible for assisting our sales teams in delivering revenue by providing comprehensive administrative support, ensuring smooth operations, and exceptional customer service delivery.

About the Role:

  • You will process orders, coordinate media schedules, deliver successful client campaigns, and facilitate administrative tasks to enhance efficiency and effectiveness in sales operations and meet and exceed client expectations.
  • You will measure client satisfaction through feedback surveys, ratings, and testimonials, monitoring response and resolution times, order processing efficiency, client retention, media schedule compliance, CRM data accuracy, and administrative task completion rates.
  • You will have experience in using customer relationship management (CRM) systems, such as Salesforce, and generating reports, creating presentations, and managing data in spreadsheet and presentation formats.

About You:

  • You have experience in providing administrative support to sales teams, preferably in a client-facing role, and delivering exceptional customer service and support to clients.
  • You possess strong administrative skills, including organization, time management, and attention to detail, and have experience in generating reports, creating presentations, and managing data in spreadsheet and presentation formats.
  • You have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment and maintain confidentiality when handling sensitive information.

Benefits:

  • We offer a competitive salary of approximately $80,000 - $100,000 per annum, depending on experience.
  • You will have access to exclusive benefits, including health and wellbeing programs, time off, helping you grow, financial wellbeing, perks and discounts, giving back, and workplace inclusion and facilities.
  • You will be part of a dynamic and creative team that is passionate about informing, advocating, and inspiring Australians.

About Our Company Culture:

We value diversity, equity, and inclusion and are committed to creating a workplace culture that reflects the communities we serve. We encourage people from all backgrounds, ages, abilities, and gender identities to apply.

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