Repair Network Coordinator

1 week ago

Melbourne, Victoria, Australia beBeeNetwork Full time $50,000 - $80,000
Job Overview

SquareTrade is revolutionizing the service industry with innovative solutions and a focus on customer satisfaction. We partner with leading retailers and carriers worldwide, consistently winning awards and receiving thousands of 5-star reviews.

The Network Support Coordinator will play a crucial role in managing the SquareTrade repair network, ensuring cost-to-serve targets are met and repairers meet their service level agreements. This position involves tracking repairer performance, identifying salvage opportunities, and maintaining data integrity within the Solvup system.

Key Responsibilities
  1. Network Management Support: Coordinate the onboarding of new repairers, serve as a support contact for repairers' inquiries, and maintain accurate records of repairer contracts and documentation.
  2. Research and Analysis: Analyze data to identify opportunities and gaps in the repair network, supporting strategic planning to optimize network coverage and efficiency.
  3. Quality Assurance: Conduct regular quality checks, reviews, and prepare performance reports, helping to implement feedback and improvement plans for repair agents.
  4. Customer Enquiries: Support the customer service and case management teams by handling repair-related enquiries and escalations, ensuring timely and effective resolution of customer issues.
  5. Data and Reporting: Ensure accurate case data collection from repair agents, maintain and update the Solvup system, and assist with preparing regular reports on network performance and key metrics.
  6. Contracts and Legal: Provide correct and complete data to the contracts team for accurate contract management, ensuring all legal and compliance requirements are met and documented.
  7. Administrative Duties: Assist in organizing quarterly meetings with key OEMs and high-volume repairers, support the compliance team with annual audits of repair centers, and maintain up-to-date records of repairers' public liability insurance and relevant qualifications.
Requirements
  • Minimum 2 years of experience in a customer support or administrative role.
  • Experience in a fast-paced environment with an ability to manage multiple tasks simultaneously.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
  • Paid volunteer day and community involvement.
  • Monthly allowances for phone/internet, wellness, and professional development.
  • Access to comprehensive mental health resources.
  • Inclusive hybrid work model, with a one-off $750 home office set-up allowance.
  • Regular company socials to celebrate our collective achievements.
Why Join Us?

We value diversity and inclusivity in the workplace, promoting equal opportunities for all qualified candidates. If you're passionate about making a difference, join us in our mission to revolutionize the service industry.

  • Repair Network Coordinator

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomerFocused Full time $80,000 - $120,000

    Job Overview:The ideal candidate will support a network manager in coordinating repairs.Main Responsibilities:Coordinate the onboarding of new repairers.Assist in strategic planning to optimize network coverage and efficiency.Perform quality checks, reviews, and prepare performance reports.Handle customer service inquiries and escalations related to...

  • Repair Network Optimization Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeNetwork Full time $70,000 - $95,000

    About This RoleWe are seeking a highly organized and detail-focused Network Support Coordinator to join our team. The ideal candidate will have a strong background in customer support or administrative roles, with a minimum of 2 years of experience.In this role, you will assist the Network Service Manager in managing our repair network, ensuring that...

  • Repair Network Optimization Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeCoordinators Full time $90,000 - $110,000

    Job Role Overview:The Service Coordinator role is pivotal in the management of our repair network. This position plays a critical part in achieving cost-to-serve targets and ensuring that our repairers meet their service level agreements.Key Responsibilities:Track and analyze repairer performance to identify opportunities for improvement, manage salvage...

  • Building Repair Network Coordinator

    1 week ago

    Melbourne, Victoria, Australia Youi Full time $80,000 - $120,000 per year

    Join our Home Claims Department as a Building Repair Network Coordinator.In this role, you'll support our Home Claims team by managing building service providers and ensuring they meet regulatory and Youi standards. You'll focus on delivering quality service and building strong working relationships with the Youi Claims team and service providers.Key...

  • Repair Coordinator

    6 days ago

    Melbourne, Victoria, Australia Bay Building Full time

    Join a exciting team who together are building something remarkable- A role with impact, purpose and huge opportunity- Perm, office based role in Bentleigh East working on repair projects**About Us**Bay Building Group is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we have specialised in repairs to...

  • Caravan service/repair Technician

    1 week ago

    Melbourne, Victoria, Australia Network RV Pty Ltd Full time $80,000 - $120,000 per year

    About the role Network RV Pty Ltd is seeking a skilled Caravan Service/Repair Technician to join our team in Epping, Victoria. As a full-time role, you will be responsible for providing high-quality maintenance, repair and servicing of caravans, ensuring our customers' vehicles are safe, functional and well-maintained.What you'll be doingDiagnosing and...

  • Repair Project Coordinator

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $58,000 - $88,000

    Project Repair Coordinator Role:We are seeking an exceptional candidate to bring their technical coordination skills and customer service expertise to a role that challenges and rewards them.The ideal candidate will coordinate repair projects across Australia, ensuring timely and quality repairs for homeowners.About the PositionThis is a key role in our...

  • Rapid Repair Coordinator

    1 week ago

    Melbourne, Victoria, Australia Ambrose Construct Group Pty Ltd Full time $60,000 - $80,000 per year

    Are you looking for a desktop role to transfer your building knowledge or prior repair coordination skills into? This is an exciting opportunity to work for one of Australia's leading insurance repair builders from our Thomastown office. Ambrose Construct Group are seeking motivated individuals to join our Rapid Repair team. If you're eager to develop...

  • Equipment Repair Coordinator

    1 day ago

    Melbourne, Victoria, Australia beBeeRepair Full time $75,000 - $95,000

    About the Equipment Repair Coordinator RoleThe Equipment Repair Coordinator position coordinates and finalises Toyota Material Handling equipment repair quotes, assisting Area Service Representatives by providing customers with quotes for tyre and wheel replacements, rental returns, and customer damage repairs.Key Duties & Responsibilities- Works with...

  • Network Operations Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeNetwork Full time $80,000 - $110,000

    Job Description:We are currently seeking an experienced Network Support Coordinator to fill a key role in our network management team.Your primary responsibilities will include:Coordinating and onboarding new repairersMaintaining accurate records of repairer contracts and documentationAnalyzing data to identify opportunities and gaps in the repair...