Operations and Compliance Specialist

2 weeks ago


Melbourne, Victoria, Australia Tideri Jobbörse Full time

At Tideri Jobbörsen, we are seeking an exceptional Operations and Compliance Specialist to join our team in Melbourne or Sydney. With a competitive salary of $120,000 - $160,000 per year, this role offers a unique opportunity for you to drive operational excellence and continuous improvement across FNZ's services.

The ideal candidate will have a deep understanding of relevant legislation and industry practices, with proven experience handling death and disability claim types in a group life superannuation setting. They will possess strong communication skills, both verbal and written, and the ability to manage difficult conversations effectively.

Job Description
  • Claims Management: Deliver exceptional customer service by ensuring claims are processed within agreed timelines, adhering to legislative requirements, and maintaining a customer-first approach.
  • Complaint Management: Conduct thorough investigations of customer complaints, collaborating with relevant business units and providing an independent view.
  • ATO Reporting & Complex Reconciliation Management: Coordinate and submit mandatory reporting to the Australian Taxation Office (ATO) and provide regular and ad hoc reporting to superannuation clients on administration performance.
Requirements
  • In-depth knowledge of relevant legislation and industry practices.
  • Proven experience handling death and disability claim types in a group life superannuation setting.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
Benefits
  • A hybrid 3+2 model combining working from the office and from home.
  • A competitive salary package including full comprehensive health insurance and additional annual leave days after your first 12 months.
  • Opportunities for career growth and professional development within a rapidly growing global business.


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