Luxury Concierge Leader

4 weeks ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we believe in delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.

About the Role:

We are seeking a highly skilled and experienced Concierge Leader to join our team at Four Seasons Hotel Sydney. As a Concierge Leader, you will be responsible for ensuring the smooth daily operation of the Concierge department, demonstrating a strong leadership presence for our guests and employees, and resolving guest concerns and complaints promptly and effectively.

Key Responsibilities:

  • Lead and inspire a dedicated concierge team to deliver exceptional guest experiences.
  • Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills.
  • Serve as a knowledgeable resource on local attractions, events, and points of interest.
  • Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously.
  • Assist in creating rosters, managing labour costs and expenses.
  • Stay updated on industry trends, local events, and new attractions to enhance guest experiences.

Requirements:

  • Proven experience as a Concierge leader, preferably within a large hotel that delivers five-star quality.
  • The ability to build and maintain strong relationships with people at all levels and across all areas of the Hotel, including with external vendors.
  • A passion for providing a memorable guest experience.
  • Excellent communication and interpersonal skills, with a warm and friendly demeanor.
  • Strong organisational skills, attention to detail, and the ability to multitask effectively.
  • Knowledge of local attractions, restaurants, and entertainment options.
  • Proficiency in using property management systems and other relevant software.
  • Demonstrated problem-solving skills and the ability to handle guest concerns with professionalism and grace.
  • Highly developed people and business management skills, including payroll, rostering, cost control and expenses.
  • Flexibility to work varying shifts, including weekends and holidays.

What We Offer:

  • Excellent Training and Development opportunities.
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary Dry Cleaning for Employee Uniforms.
  • Complimentary Employee Meals.
  • Competitive Salary, wages, and a comprehensive benefits package.

We look forward to receiving your application if you think you have the skills and experience required for this role.

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