Concierge Supervisor

1 week ago


Sydney, New South Wales, Australia Echo Entertainment Group Full time
About the Role

The Concierge Supervisor plays a pivotal role in delivering exceptional guest experiences at The Star Sydney. Reporting to the Front Office Manager, this leadership position oversees the day-to-day operation of the Concierge and Bell Desk departments, fostering a welcoming environment and promoting guest relations.



Key Responsibilities

  • Assist guests with special requests and requirements, ensuring their comfort and satisfaction.
  • Recruit, develop, and train the Concierge and Bell Desk team, including performance reviews.
  • Curate memorable experiences for guests at a 5-star level, recommending activities and services tailored to their needs.
  • Manage the bell team with scheduling, performance management, and training & development procedures.
  • Create a positive work environment that facilitates team member motivation and builds morale.


What We're Looking For

  • Extensive leadership experience in Hotel or Guest Services.
  • Outstanding presentation and communication skills.
  • Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, and sporting events.
  • Ability to speak a second language (highly regarded but not essential).


What We Offer

  • FREE buffet meal with a new menu every day at our Employee Dining Room.
  • Uniform laundered and ready for you daily on property.
  • Free transport on Light Rail from Central to The Star.
  • $10/day parking available on property.
  • 30% staff discounts across our award-winning venues.
  • Lifestyle and wellbeing discounts and benefits.
  • The Star is an Employer of Choice for Gender Diversity.
  • Career development, training, and courses via The Star Academy.


About Us

The Star Sydney is a well-known and established entertainment and resort destination. With multiple food and bar destinations, luxury accommodation, and event venues, there's always something to do or see.


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