Concierge Supervisor
1 week ago
The Concierge Supervisor plays a pivotal role in delivering exceptional guest experiences at The Star Sydney. Reporting to the Front Office Manager, this leadership position oversees the day-to-day operation of the Concierge and Bell Desk departments, fostering a welcoming environment and promoting guest relations.
Key Responsibilities
- Assist guests with special requests and requirements, ensuring their comfort and satisfaction.
- Recruit, develop, and train the Concierge and Bell Desk team, including performance reviews.
- Curate memorable experiences for guests at a 5-star level, recommending activities and services tailored to their needs.
- Manage the bell team with scheduling, performance management, and training & development procedures.
- Create a positive work environment that facilitates team member motivation and builds morale.
What We're Looking For
- Extensive leadership experience in Hotel or Guest Services.
- Outstanding presentation and communication skills.
- Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, and sporting events.
- Ability to speak a second language (highly regarded but not essential).
What We Offer
- FREE buffet meal with a new menu every day at our Employee Dining Room.
- Uniform laundered and ready for you daily on property.
- Free transport on Light Rail from Central to The Star.
- $10/day parking available on property.
- 30% staff discounts across our award-winning venues.
- Lifestyle and wellbeing discounts and benefits.
- The Star is an Employer of Choice for Gender Diversity.
- Career development, training, and courses via The Star Academy.
About Us
The Star Sydney is a well-known and established entertainment and resort destination. With multiple food and bar destinations, luxury accommodation, and event venues, there's always something to do or see.
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