Concierge Supervisor

3 weeks ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time

Experience the epitome of luxury as a Concierge Supervisor at The Star Sydney, where you will lead the Concierge and Bell Desk teams in delivering exceptional guest experiences.

Reporting to the Front Office Manager, you will oversee the day-to-day operation of the Concierge and Bell Desk departments, ensuring a welcoming environment and promoting positive guest relations.

As a Concierge Supervisor, you will be responsible for:

  • Assisting guests with special requests and requirements, and solving problems to ensure their comfort and satisfaction.
  • Recruiting, developing, and training the Concierge and Bell Desk team, including performance reviews.
  • Responding to guest feedback and implementing changes to prevent reoccurrence.
  • Supervising and adding value to the activities of all team members, providing leadership to ensure maximum productivity and guest satisfaction.
  • Cultivating memorable experiences at a 5-star level, recommending the best activities and services to guests.
  • Creating a positive work environment that fosters team member motivation, morale, and teamwork.
  • Managing the bell team, including scheduling, performance management, and training and development procedures.

Requirements:

  • Extensive leadership experience in Hotel or Guest Services environment.
  • Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion, and retail.
  • Outstanding presentation and communication skills.
  • The ability to speak a second language (highly regarded but not essential).
  • Adaptable with exceptional interpersonal skills.
  • Passionate about delivering excellent guest experiences.

The Star Sydney offers a range of benefits, including:

  • FREE buffet meal with a new menu every day at our Employee Dining Room.
  • Uniform laundered and ready for you daily on property.
  • Free transport on Light Rail from Central to The Star.
  • $10/day parking available on property.
  • 30% staff discounts across our award-winning venues on all 3 of our properties.
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships.
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA.
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous.
  • Career development, training, and courses via The Star Academy – limitless career opportunities.
  • An organisation that values diversity, teamwork, and being your best self.

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