Luxury Concierge Leader

1 month ago


Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these exceptional experiences is through a world-class employee experience and company culture.

About the Role:

We're seeking a seasoned Concierge leader to join our team at Four Seasons Hotel Sydney. As a key member of our Concierge department, you'll be responsible for ensuring the smooth daily operation of the Concierge team, leading by example and demonstrating a strong leadership presence for our guests and employees.

Key Responsibilities:

  • Lead the Concierge team in providing exceptional guest service and ensuring seamless daily operations
  • Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills
  • Foster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitality
  • Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills
  • Stay updated on industry trends, local events, and new attractions to enhance guest experiences

What We Offer:

  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Competitive Salary, wages, and a comprehensive benefits package

If you're a seasoned hospitality professional with a passion for delivering exceptional guest experiences, we'd love to hear from you.



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