Luxury Guest Experience Leader

2 weeks ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
About The Star Sydney

The Star Sydney is a renowned entertainment and resort destination, offering an unparalleled experience for guests. With its luxurious accommodations, diverse dining options, and state-of-the-art event venues, the complex has something for everyone.

We are committed to delivering exceptional experiences for our guests, fostering a positive work environment for our team members, and contributing positively to our communities.

Job Summary

We are seeking a seasoned Concierge Supervisor to join our team at The Star Sydney. As a key member of our Hotel Department, you will be responsible for leading the Concierge and Bell Desk teams, ensuring seamless guest relations and providing unforgettable experiences.

Key Responsibilities
  1. Lead and Develop the Concierge Team: Oversee the day-to-day operations of the Concierge and Bell Desk departments, focusing on promoting excellent guest relations and creating a welcoming environment.
  2. Deliver Exceptional Guest Experiences: Assist guests with special requests, solve problems, and ensure their comfort and satisfaction.
  3. Talent Development: Recruit, develop, and train the Concierge and Bell Desk team, including performance reviews and scheduling management.
  4. Solve Issues Proactively: Respond to guest feedback and implement changes to prevent reoccurrence.
  5. Maximize Productivity and Satisfaction: Supervise and provide leadership to the activities of all team members, ensuring maximum productivity and guest satisfaction.
  6. Create Memorable Experiences: Curate memorable experiences at a 5-star level, providing guests with the best recommendations throughout their journey.
What We Are Looking For
  • Leadership Experience: Extensive leadership experience in Hotel or Guest Services environments.
  • Knowledge of Sydney: Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion, and retail.
  • Presentation and Communication Skills: Outstanding presentation and communication skills.
  • Language Ability: The ability to speak a second language (highly regarded but not essential).
  • Interpersonal Skills: Adaptable with exceptional interpersonal skills.
  • Passion for Guest Experiences: Passionate about delivering excellent guest experiences.
Benefits and Perks
  • Competitive Salary: An estimated salary range of $85,000 - $110,000 per annum, depending on experience.
  • Free Buffet Meal: Enjoy a FREE buffet meal with a new menu every day at our Employee Dining Room.

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