Customer Service Representative

4 weeks ago


Fortitude Valley, Queensland, Australia Ezidebit AUS Full time

At Ezidebit AUS, we're seeking a highly motivated and customer-focused individual to join our Support Team as a Customer Service Representative. In this role, you'll play a pivotal part in delivering outstanding customer service experiences, with an emphasis on customer loyalty.

Your key responsibilities will include:

  • Managing and actioning incoming calls, chats, and emails from business-to-business customers in a timely and effective manner;
  • Responding, investigating, and resolving questions and queries from clients;
  • Maintaining client data and ensuring its integrity;
  • Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.

We're committed to an inclusive workplace where you can be your true self, feel supported, and nurtured. We offer a flexible working rhythm blending in-office and remote working, as well as a range of wellbeing resources to help you take care of yourself.

As a member of our Support Team, you'll have the opportunity to work with a small team in an open-planned office environment, delivering exceptional customer service experiences and making a real difference to our clients' journeys.

We're proud to offer a range of benefits, including 12 weeks paid parental leave, two weeks paid secondary carer's leave, and two Days of Service each year to volunteer in a cause that matters most to you.

So if you're passionate about delivering exceptional customer service and making a real difference, we'd love to hear from you. Please submit your CV to apply for this exciting opportunity.



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