Customer Relationship Specialist

4 weeks ago


Port Welshpool, Victoria, Australia The Resources Hub Full time
About The Resources Hub

The Resources Hub is a leading supplier to the mining and undercarriage industry, offering a complete range of undercarriage components and specialized services. Our company operates advanced facilities across Australia, with a strong focus on minimizing downtime through proactive maintenance and stock availability. We leverage global supply networks to deliver fast, reliable support to mining operations, even in remote areas.

About Your New Role

We are seeking a Customer Relationship Manager to help foster and grow client relationships while delivering outstanding service. As a key member of our team, you will combine technical know-how with excellent communication to enhance the client experience and explore upselling opportunities.

This position offers an exciting opportunity to be part of a business that prioritizes innovative solutions, technical support, and client success.

Key Responsibilities
  • Develop and maintain long-term relationships with clients in the mining equipment sector
  • Serve as the main point of contact for clients, addressing queries and resolving issues promptly
  • Identify client needs and proactively suggest service improvements and upselling opportunities
  • Collaborate with internal technical teams to align services with client expectations
  • Manage customer data using CRM software and analyze trends to improve service delivery
  • Monitor client satisfaction and produce detailed reports for key stakeholders
Note. We are not accepting applications from overseas or interstate (outside of Western Australia).

About You:
  • Proven experience in a client-facing role, preferably within the mining equipment industry
  • Technical awareness with the ability to upsell products and services effectively
  • Excellent communication and interpersonal skills via email, writing, and phone manner to build strong, professional relationships
  • Strong problem-solving and analytical abilities with a proactive approach to meeting the client's needs
  • Proficiency in CRM software, data analysis tools, and Microsoft Suite
  • Self-motivated, results-driven, and committed to exceptional client service
  • High level of professionalism, discretion, and confidentiality
  • Capable of working independently or collaboratively within a team

Benefits
  • Competitive salary package with sales, retention, upselling, and company benefits
  • An opportunity to work with a leading supplier in the undercarriage mining and quarry sector
  • A supportive, collaborative work environment with growth potential
How to Apply / Get In Touch

Before you apply, call Michael Rosario on +61418 926 090 for a quick discussion, available after hours and on weekends.

Requirements

Exceptional organizational and multitasking abilities Strong problem-solving skills and the ability to effectively manage high-pressure situations Familiarity with reservation systems and hotel management software A genuine passion for delivering outstanding guest experiences

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