Senior Relationship Manager
6 days ago
We are seeking a Senior Relationship Manager to join our team at The Resources Hub. This is an exciting opportunity for an experienced professional to take on a challenging role and make a significant impact in the mining industry.
Key Responsibilities:
- Develop and maintain long-term relationships with clients in the mining equipment sector
- Serve as the main point of contact for clients, addressing queries and resolving issues promptly
- Identify client needs and proactively suggest service improvements and upselling opportunities
- Collaborate with internal technical teams to align services with client expectations
- Manage customer data using CRM software and analyze trends to improve service delivery
- Monitor customer satisfaction and produce detailed reports for key stakeholders
Requirements:
- Proven experience in a client-facing role, preferably within the mining equipment industry
- Technical awareness with the ability to upsell products and services effectively
- Excellent communication and interpersonal skills via email, writing, and phone manner to build strong, professional relationships
- Strong problem-solving and analytical abilities with a proactive approach to meeting client needs
- Proficiency in CRM software, data analysis tools, and Microsoft Suite
- Self-motivated, results-driven, and committed to exceptional client service
- High level of professionalism, discretion, and confidentiality
- Capable of working independently or collaboratively within a team
What We Offer:
- A competitive salary package of AU$80,000 - AU$100,000 per annum, depending on experience
- An opportunity to work with a leading supplier in the undercarriage mining and quarry sector
- A supportive, collaborative work environment with growth potential
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