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Equipment Relationship Specialist
1 month ago
We are seeking an experienced Customer Relationship Coordinator to join our team at The Resources Hub. This role offers a unique opportunity to combine technical knowledge with excellent communication skills to enhance customer experience and explore upselling opportunities.
About the RoleThis is an exciting chance to work with a leading supplier in the undercarriage mining and quarry sector, providing innovative solutions, technical support, and customer success. As a key member of our team, you will be responsible for developing and maintaining long-term relationships with clients in the mining equipment sector.
Your primary focus will be on serving as the main point of contact for clients, addressing queries, and resolving issues promptly. You will also identify client needs and proactively suggest service improvements and upselling opportunities. Collaboration with internal technical teams will be essential to align services with client expectations.
You will be required to manage customer data using CRM software and analyse trends to improve service delivery. Monitoring customer satisfaction and producing detailed reports for key stakeholders will also be part of your responsibilities.
About You- Proven experience in a client-facing role, preferably within the mining equipment industry
- Technical awareness with the ability to upsell products and services effectively
- Excellent communication and interpersonal skills via email, writing, and phone manner to build strong, professional relationships
- Strong problem-solving and analytical abilities with a proactive approach to meeting the client's needs
- Proficiency in CRM software, data analysis tools, and Microsoft Suite
- Self-motivated, results-driven, and committed to exceptional client service
- High level of professionalism, discretion, and confidentiality
- Capable of working independently or collaboratively within a team
- A competitive salary package with sales, retention, upselling, and company benefits, estimated at around $80,000 - $110,000 per annum
- An opportunity to work with a leading supplier in the undercarriage mining and quarry sector
- A supportive, collaborative work environment with growth potential