Customer Service Liaison

7 days ago


Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full time

Customer Service at Komatsu Australia

We're seeking a skilled Customer Service Liaison to join our team at Komatsu Australia. As a key member of our B2B Customer Support Representative team, you'll play a vital role in nurturing and growing existing relationships with our largest clients.

Working in a fully remote capacity, you'll have the opportunity to self-select tasks and work independently, using available tools and work instructions. Your primary focus will be on liaising with clients to deliver ongoing improvements and efficiencies in the delivery of customer parts sales.

Key Responsibilities

  • Liaise with clients to deliver customer parts sales and improve sales efficiency
  • Nurture and grow existing relationships with clients
  • Work independently, self-selecting tasks and using available tools and work instructions

Komatsu Benefits

  • Families Policy: 16 weeks of paid parental leave and 4 weeks of secondary carer leave
  • Financial benefits, including income protection insurance and company superannuation fund
  • Career development opportunities, including recognition, awards, and further education studies
  • Health and wellbeing initiatives, including corporate discounts and a total wellbeing solution
  • Travel benefits, including discounts with Avis, Qantas, Crown, and IHG

Requirements

  • Exceptional customer service and communication skills
  • Intermediate to advanced computer skills, including Microsoft suite and Teams
  • Excellent problem-solving and time management skills
  • Ability to work autonomously and form team relationships within an online forum


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