Customer Relationship Liaison

1 week ago


Port Welshpool, Victoria, Australia The Resources Hub Full time
{"About Your New Role

We are seeking a Customer Relationship Liaison to help foster and grow client relationships while delivering outstanding service. This role offers an exciting opportunity to be part of a business that prioritises innovative solutions, technical support, and customer success.

Key Responsibilities
  • Develop and maintain long-term relationships with clients in the mining equipment sector
  • Serve as the main point of contact for clients, addressing queries and resolving issues promptly
  • Identify client needs and proactively suggest service improvements and upselling opportunities
  • Collaborate with internal technical teams to align services with client expectations
  • Manage customer data using CRM software and analyse trends to improve service delivery
  • Monitor customer satisfaction and produce detailed reports for key stakeholders

Note. We are not accepting applications from overseas or interstate (outside of Western Australia).

"}

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