Mining Industry Relationship Development Specialist

4 weeks ago


Port Welshpool, Victoria, Australia The Resources Hub Full time
About The Resources Hub

Our company is a leading supplier to the mining and undercarriage industry, offering a complete range of undercarriage components and specialized services. We operate advanced facilities across Australia, with a strong focus on minimising downtime through proactive maintenance and stock availability.

Competitive Salary Package

We are offering a competitive salary package, including sales, retention, upselling, and company benefits, which will provide you with a great compensation for your hard work.

About Your New Role

As a Mining Industry Relationship Development Specialist, you will be responsible for developing and maintaining long-term relationships with clients in the mining equipment sector, serving as the main point of contact for clients, addressing queries and resolving issues promptly, identifying client's needs and proactively suggesting service improvements and upselling opportunities, collaborating with internal technical teams to align services with client expectations, managing customer data using CRM software and analysing trends to improve service delivery, and monitoring customer satisfaction and producing detailed reports for key stakeholders.

Key Responsibilities
  • Develop and maintain long-term relationships with clients in the mining equipment sector
  • Serve as the main point of contact for clients, addressing queries and resolving issues promptly
  • Identify client's needs and proactively suggest service improvements and upselling opportunities
  • Collaborate with internal technical teams to align services with client expectations
  • Manage customer data using CRM software and analyse trends to improve service delivery
  • Monitor customer satisfaction and produce detailed reports for key stakeholders
Requirements
  • Proven experience in a client-facing role, preferably within the mining equipment industry
  • Technical awareness with the ability to upsell products and services effectively
  • Excellent communication and interpersonal skills via email, writing and phone manner to build strong, professional relationships
  • Strong problem-solving and analytical abilities with a proactive approach to meeting the client's needs
  • Proficiency in CRM software, data analysis tools and Microsoft Suite
  • Self-motivated, results-driven, and committed to exceptional client service
  • High level of professionalism, discretion, and confidentiality
  • Capable of working independently or collaboratively within a team


  • Port Welshpool, Victoria, Australia The Resources Hub Full time

    About The RoleWe are seeking a Senior Relationship Manager to join our team at The Resources Hub. This is an exciting opportunity for an experienced professional to take on a challenging role and make a significant impact in the mining industry.Key Responsibilities:Develop and maintain long-term relationships with clients in the mining equipment sectorServe...


  • Port Welshpool, Victoria, Australia Modular Mining Full time

    About UsModular Mining Systems is a leading innovator in mine management technology, operating globally with a strong presence across various regions.Salary RangeWe offer an attractive salary package, estimated to be around $100,000 - $140,000 per annum, based on location and experience.Job OverviewThis role involves being the technical lead for installs and...


  • Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full time

    We are seeking an experienced Strategic Account Manager to join our team at 309 FLSmidth Pty. Ltd.As a key member of our sales team, you will be responsible for managing and growing our relationships with top-tier customers in the mining industry.Your primary focus will be on developing and implementing sales strategies to increase market share and ensure...


  • Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full time

    We are seeking an experienced Mining Automation Training Specialist to join our team at Komatsu Australia Pty Ltd.About the Role:This is a fantastic opportunity for a skilled Trainer to deliver engaging training sessions and assessments to internal and external employees, ensuring the smooth use and upkeep of systems, processes, and tools for an outstanding...


  • Port Welshpool, Victoria, Australia The Resources Hub Full time

    About Your New RoleThe Customer Relationship Coordinator will be responsible for developing and maintaining long-term relationships with clients in the mining equipment sector.The role involves serving as the main point of contact for clients, addressing queries and resolving issues promptly.The Coordinator will identify client needs and proactively suggest...


  • Port Welshpool, Victoria, Australia Modular Mining Full time

    Company Overview:Komatsu is a global leader in innovative solutions, maximizing value for customers through cutting-edge technologies. With a diverse product line and advanced IoT capabilities, we enhance safety and productivity while optimizing performance.The company supports various markets, including construction, mining, forestry, and more, through its...


  • Port Welshpool, Victoria, Australia The Resources Hub Full time

    About The Resources HubOur company is a trusted supplier to the mining and undercarriage industry, offering a comprehensive range of undercarriage components and specialized services. We operate advanced facilities across Australia, with a strong focus on minimizing downtime through proactive maintenance and stock availability.Competitive Salary PackageWe...


  • Port Welshpool, Victoria, Australia MACA Mining Pty Ltd Full time

    About UsMACA Mining Pty Ltd is a leading integrated contracting services group specialising in mining, civil construction, infrastructure, and mineral processing.We strive to be the best by investing in our people, understanding our clients' needs, and having a relentless focus on continuous improvement. Our social responsibility is what drives us, and we...


  • Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full time

    At Komatsu Australia, we're committed to creating value together. As an inclusive culture, we encourage people from diverse backgrounds to apply for this role.The Opportunity:As a Machine Specialist at Komatsu, you'll be part of the Mining Automation team, supporting the world's largest fleet of autonomous haul trucks operating with top-tier mining companies...


  • Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full time

    Regional Field Service Manager Job OpportunityWe are seeking a highly skilled Regional Field Service Manager to join our team in Welshpool, contributing to the success of our customers in the mining sector. About the Role:This position involves overseeing the effective and efficient operations of the Service team, ensuring policies, practices, and procedures...


  • Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full time

    At Komatsu Australia Pty Ltd, you will be part of an inclusive culture where all employees thrive, reflected in our purpose: creating value together. We encourage individuals with diverse backgrounds to apply for this role.The Opportunity:As a Machine Specialist at Komatsu, you'll provide quality product support for our customers, both internal and external,...


  • Port Welshpool, Victoria, Australia Premier People Full time

    Job OverviewWe are seeking a skilled Belt Splicing Specialist to join our team for various mining projects in Western Australia.Salary and BenefitsThe successful candidate can expect an attractive salary of $60,000 - $80,000 per annum, depending on experience. Our company offers above market pay rates and additional ongoing work available.Key...


  • Port Welshpool, Victoria, Australia MACA Mining Pty Ltd Full time

    About MACA Mining Pty Ltd We are a leading integrated contracting services group, specialising in mining, civil construction, infrastructure and mineral processing. Our Culture We strive to be the best by investing in our people, understanding our clients' needs, and having a relentless focus on continuous improvement. Our social responsibility is what...


  • Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full time

    We are seeking a Regional Field Service Manager to join our team in Welshpool, responsible for setting goals and objectives for team members.The role involves planning, organizing, and leading the effective and efficient operations of the Service team, ensuring policies, practices, and procedures are understood and followed by direct reports, customers, and...

  • Automation Specialist

    3 weeks ago


    Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full time

    At Komatsu Australia, we strive to create a culture where our people thrive.We encourage applicants with diverse backgrounds to apply for this role.The Opportunity:Komatsu's Autonomous Haulage System is a leader in supporting autonomous trucks and systems across Australia, offering proven benefits in safety, productivity, and flexibility in mining...

  • Sales Specialist

    2 months ago


    Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full time

    We are currently looking for a Sales Specialist to join our team at 309 FLSmidth Pty. Ltd. in a Key Account Management role. As a senior representative of the business, you will be required to network, present, and constantly liaise with a range of stakeholders within the customers' hierarchy.Key responsibilities of this role include developing and...


  • Port Welshpool, Victoria, Australia Komatsu Australia Pty Ltd Full time

    About Komatsu AustraliaKomatsu Australia is a leading provider of mining equipment and services, committed to creating value together with our customers.


  • Port Welshpool, Victoria, Australia Eriez Full time

    About This OpportunityWe are seeking a highly motivated and experienced Sales Engineer to join our team in the Western Australian region. As a key member of our sales team, you will play a pivotal role in driving growth and revenue within the area.Job OverviewThe successful candidate will be responsible for executing sales and marketing strategies, managing...


  • Port Welshpool, Victoria, Australia The Resources Hub Full time

    Customer Relationship Coordinator OpportunityWe are seeking a Customer Relationship Coordinator to join our team at The Resources Hub.About the Role:This position offers an exciting opportunity to foster and grow client relationships while delivering outstanding service in the mining equipment sector.You will serve as the main point of contact for clients,...


  • Port Welshpool, Victoria, Australia 309 FLSmidth Pty. Ltd. Full time

    About 309 FLSmidth Pty. Ltd.We are a leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries. Our commitment to sustainability and innovation drives us to develop sustainable solutions for a better future.Job DescriptionThe role of Return & Repairable Technical Support is crucial in providing...