Mining Industry Relationship Development Specialist
4 weeks ago
Our company is a leading supplier to the mining and undercarriage industry, offering a complete range of undercarriage components and specialized services. We operate advanced facilities across Australia, with a strong focus on minimising downtime through proactive maintenance and stock availability.
Competitive Salary PackageWe are offering a competitive salary package, including sales, retention, upselling, and company benefits, which will provide you with a great compensation for your hard work.
About Your New RoleAs a Mining Industry Relationship Development Specialist, you will be responsible for developing and maintaining long-term relationships with clients in the mining equipment sector, serving as the main point of contact for clients, addressing queries and resolving issues promptly, identifying client's needs and proactively suggesting service improvements and upselling opportunities, collaborating with internal technical teams to align services with client expectations, managing customer data using CRM software and analysing trends to improve service delivery, and monitoring customer satisfaction and producing detailed reports for key stakeholders.
Key Responsibilities- Develop and maintain long-term relationships with clients in the mining equipment sector
- Serve as the main point of contact for clients, addressing queries and resolving issues promptly
- Identify client's needs and proactively suggest service improvements and upselling opportunities
- Collaborate with internal technical teams to align services with client expectations
- Manage customer data using CRM software and analyse trends to improve service delivery
- Monitor customer satisfaction and produce detailed reports for key stakeholders
- Proven experience in a client-facing role, preferably within the mining equipment industry
- Technical awareness with the ability to upsell products and services effectively
- Excellent communication and interpersonal skills via email, writing and phone manner to build strong, professional relationships
- Strong problem-solving and analytical abilities with a proactive approach to meeting the client's needs
- Proficiency in CRM software, data analysis tools and Microsoft Suite
- Self-motivated, results-driven, and committed to exceptional client service
- High level of professionalism, discretion, and confidentiality
- Capable of working independently or collaboratively within a team
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