Customer Service Ambassador

3 weeks ago


Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

Welcome to Bendigo Bank, a community-driven financial institution where you can make a real impact on your customers' lives.

We're seeking an exceptional Customer Service Officer to join our Surrey Hills branch. As the face of the branch, you'll be responsible for providing top-notch customer service, educating customers on our online platforms and tools, and recommending our products and services to help them achieve their financial goals.

As a successful candidate, you'll have extensive experience in a customer-facing environment, with a proven track record of delivering consistent sales results. You'll also possess excellent communication skills, both written and verbal, and be comfortable working in a fast-paced and dynamic environment.

In this role, you'll enjoy a competitive salary of around $60,000 per annum, plus benefits and opportunities for career growth and development. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About the Role

As a Customer Service Officer at Bendigo Bank, you'll be part of a team that's dedicated to making a positive impact on our customers' lives. You'll work closely with colleagues to provide personalized support and advice to customers, helping them navigate our range of products and services.

You'll also have the opportunity to develop your skills and knowledge through training and professional development programs, ensuring you stay up-to-date with industry trends and best practices.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Educate customers on our online platforms and tools, helping them to make informed decisions about their financial needs
  • Recommend our products and services to customers, matching their needs with our offerings
  • Work collaboratively with colleagues to achieve business objectives and deliver high-quality customer outcomes

About You

To succeed in this role, you'll need to be a people person with excellent communication and interpersonal skills. You'll also need to be proactive, adaptable, and able to work well under pressure. With a strong focus on delivering exceptional customer experiences, you'll thrive in a fast-paced and dynamic environment.



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