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Customer Service Ambassador

1 month ago


Melbourne, Victoria, Australia Brand Collective Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for providing exceptional service to our customers, promoting our brand, and contributing to the success of our store.

Key Responsibilities
  • Sales Performance: Meet or exceed sales targets by actively selling on the shop floor, engaging with customers, and maintaining a strong product knowledge.
  • Customer Experience: Deliver outstanding customer service, ensuring that every customer interaction is positive and memorable.
  • Store Presentation: Maintain immaculate store presentation, adhering to visual merchandising standards and contributing to a visually appealing shopping environment.
  • Product Knowledge: Develop and maintain in-depth knowledge of apparel, footwear, and accessories, enabling effective sales support and customer advice.
  • Stock Management: Assist with managing and replenishing stock, ensuring efficient inventory levels and maintaining a well-organized stockroom.
  • Administration: Provide administrative support to the Store Manager, including tasks such as cleaning, reporting, and data entry.
Requirements
  • Candidate Profile: Previous customer service experience, preferably in a boutique environment.
  • Skills and Qualities: Upbeat, energetic, and motivating individual with strong communication and organizational skills, able to work effectively in a team environment.
Perks and Benefits
  • Generous Discounts: Enjoy discounts across Brand Collective's entire stable of brands, offering 50% off Superdry, Hush Puppies, Clarks, Elka Collective, and more.
  • Quarterly Wardrobe Allowance: Receive a quarterly wardrobe allowance to encourage wearing Brand Collective's brands to work.
  • Training and Development: Engage in ongoing training and development opportunities to enhance your skills and career prospects.
  • Employee Wellness Program: Access to a comprehensive employee wellness program, featuring monthly webinars, individual coaching, and an Employee Assistance Program with free mental health support.
Estimated Salary: $45,000 - $55,000 per annum