Hospitality Experience Manager

1 month ago


Sydney, New South Wales, Australia Accor Full time
Job Description

Sofitel Sydney Wentworth, in partnership with House Made Hospitality, is seeking a talented Host Leader to deliver exceptional guest experiences in our luxury venues.


As a Host Leader, you will lead a team of hosts responsible for creating a warm and welcoming atmosphere for our guests. Your key responsibilities will include:



  • Developing and implementing venue standards, ensuring exceptional guest relationships, and managing concerns in a professional manner.
  • Managing the host team lifecycle, including recruitment, onboarding, and development, in line with Sofitel and House Made Hospitality values.
  • Enhancing the guest experience through clever seating processes and revenue-driving strategies.
  • Developing and maintaining a high-touch, best-in-class service environment that aligns with our brand values.

Requirements include at least 5 years' experience in a high-volume bar or restaurant environment, strong team management capabilities, and expertise in writing and delivering training and development. If you possess a thorough understanding of restaurant door operations and are an expert in SevenRooms, we encourage you to apply.


Why Join Us?

Sofitel Sydney Wentworth offers a range of benefits, including discounted city parking, complimentary dry cleaning, and unlimited development opportunities. You will thrive in a fast-paced, collaborative work environment and be part of the hotel's future success.


We genuinely care about your success and want to help you grow on your journey with us. If you are a motivated and experienced professional looking for a new challenge, we look forward to finding out more about you.


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