Experience Coordinator

4 weeks ago

Sydney, New South Wales, Australia Scentre Group Full time
About this opportunity

As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences for staff and guests utilising our Level 30 meeting rooms.

You will be the first point of contact, handling inquiries in person, over the phone, and via email with efficiency and professionalism. Your attention to detail and ability to multitask will ensure seamless service for external clients and staff.

This is an exciting opportunity to work in a fast-paced environment, collaborating with various teams and stakeholders to drive performance improvements and deliver exceptional service.

Key responsibilities
  • Greet guests upon arrival, offering tea/coffee service, and ensuring a smooth check-in experience.
  • Manage the diary for all meeting rooms in Outlook, including room bookings, meeting requests, and coordination with EAs/TCs for director requests and guest arrivals.
  • Assist the Executive Floor Manager in planning and executing Board and Client lunches and organise catering for meetings on behalf of team members.
  • Reconfigure meeting room layouts as needed, ensure rooms are well-stocked with water, glasses, and stationery, and tidy rooms after previous sessions.
  • Support the execution of large events, advising on room and technology setup, and assist with troubleshooting any technology or in-room issues.
What we're looking for
  • Strong Communication Skills: Clear and professional in both written and verbal interactions with clients and teams.
  • Hospitality Background (Desirable): Experience in hospitality, demonstrating high customer service standards and attention to detail.
  • Customer-Centric Approach: Focused on delivering excellent service, anticipating guest and team needs.
  • Highly Organised and Efficient: Skilled in managing multiple tasks, prioritising effectively, and maintaining efficiency.
  • Team Player – Cross-Functional Collaboration: Ability to work well with various teams and stakeholders.
  • Adaptability to New Technologies: Quick to learn and adapt to changing tools and technologies.
About us

We own 42 Westfield destinations across Australia and New Zealand, creating extraordinary places and experiences that connect and enrich communities.

We are focused on our customers, creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. We promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

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