Hospitality Experience Specialist

2 days ago


Sydney, New South Wales, Australia YHA Australia Full time

YHA Australia is seeking a skilled Hospitality Experience Specialist to join our team in Sydney. As a key member of our operations, you will be responsible for designing and implementing exceptional guest experiences that promote cultural understanding, social connections, and local immersion.

The ideal candidate will have proven experience in event coordination, excellent communication skills, and the ability to work effectively with diverse stakeholders. You will be passionate about delivering unique and engaging experiences that cater to the interests and preferences of our guests.

We offer a competitive salary range of $60,000 - $70,000 per annum, depending on experience, plus benefits and discounts across our national network of properties.

About YHA Australia

At YHA Australia, we are committed to creating a more open and accommodating world where life flourishes. Our mission is to provide unique, affordable, and sustainable accommodation to curious travelers across Australia. With over 80 years of experience, we have built a reputation for excellence in hospitality and community engagement.

Job Description

  • Develop and maintain a diverse activity/experience program that caters to the interests and preferences of our guests;
  • Promote upcoming activities and experiences through property signage, word-of-mouth, and digital channels;
  • Lead the majority of experiences and events hosted by the property and ensure appropriate team members or volunteers are running these in your absence;
  • Build strong professional relationships with external partners, clients, and key stakeholders;
  • Train and collaborate with property team members and/or volunteers to ensure seamless execution of events;

Required Skills and Qualifications

  • Proven experience in organizing and coordinating events or activities;
  • Excellent customer service, communication, and interpersonal skills;
  • Strong organizational and time management abilities;
  • Creativity and resourcefulness in designing unique and engaging experiences;
  • Proficiency in using technology and social media platforms for promotional purposes;

Benefits

  • Access to benefits and discounts across our national network of properties;
  • Professional development and career opportunity support;
  • Yearly social events for team building and fun;
  • We celebrate diversity and inclusivity;
  • Wellbeing support for you and your immediate family;

Our Culture

  • Gender Balance – empowering our people to access and enjoy equal opportunities;
  • Indigenous Australians – providing opportunities for Aboriginal and/or Torres Strait Islander peoples;
  • Accessibility – improving accessibility for team members and guests with disabilities;
  • Flexible Working – supporting work-life balance;
  • Pride – enabling LGBTQIA+ employees to grow and thrive;


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