Customer Service Representative
1 week ago
As a Customer Experience Assistant with Pandora, you will be at the forefront of delivering exceptional customer service and helping to build brand loyalty.
Key Responsibilities:
- Respond to customer inquiries through various channels, providing accurate and helpful solutions to their queries.
- Utilize your product knowledge to assist customers with their purchases, providing personalized recommendations and advice.
- Work collaboratively with internal teams to resolve complex customer issues and complaints.
- Contribute to a positive and inclusive work environment, fostering a culture of empathy and understanding.
- Stay up-to-date with product information, company policies, and industry trends to provide the best possible service to customers.
Requirements:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Previous customer service experience, preferably in a retail or ecommerce setting.
- Product knowledge and familiarity with sales and marketing principles.
- Ability to work in a fast-paced environment, handling multiple customer inquiries simultaneously.
- Flexibility to work a rotating roster, including weekends and public holidays.
About Pandora:
Pandora is a leading international jewelry company, dedicated to helping people express their personal style and celebrate special moments. With a strong commitment to sustainability and customer satisfaction, we strive to create a positive and inclusive work environment for our employees.
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