Business Performance Manager

23 hours ago

Melbourne, Victoria, Australia Amplifon Full time
About the Role

We are seeking a highly skilled and ambitious Business Performance Manager to join our Retail Excellence team at Bay Audio Australia, a brand of Amplifon. The Retail Excellence department aims to provide full control of the most relevant business and in-store KPIs to drive sales and productivity, hitting company targets and guaranteeing continuous funnel improvement through the best in-store customer experience.

Key Responsibilities
  • Detailed Sales KPI Analysis: Provide comprehensive analysis of sales KPIs (TouchScreens, Appointments, HTO, Conversion & ASP) identifying trends, opportunities, and areas for improvement to optimize shop performance.
  • Partnership with Key Stakeholders: Collaborate with various internal stakeholders, ensuring alignment and integration of performance strategies across the commercial organization – REX, Sales, Marketing, HR & Finance.
  • Drive End-to-end Business Performance: Take full ownership in driving business performance in collaboration with a cross-functional team across all key drivers.
  • Project Management: Manage and execute both medium- and long-term projects aimed at enhancing business performance, in addition to addressing immediate operational needs.
  • Continuous Improvement: Foster a culture of continuous improvement within the team, encouraging innovative approaches to business performance challenges.
  • Monitor Funnel Performance: Monitor the average length of each funnel segment, set targets, verify achievement, and define action plans if required.
  • Collaborate with IT and Supply Chain: Work alongside IT, Supply Chain, and other company functions to reduce unproductive time and boost the productivity of our retail structure thereby enabling them to work under the company / industry guidelines.
  • Ensure Protocol Compliance: Ensure operative protocols are followed and executed appropriately.
  • Share KPIs and Best Practices: Regularly share KPIs and best practices among SOMs & ROMs, with a focus on KPIs and routines of our retail structure.
  • Enhance In-Store Experience: Guarantee the best in-store customer experience by working alongside the marketing department and acting as the connection point between Marketing and the Field Organization.
  • Rostering Store Staff: Develop and manage efficient rostering for store staff to ensure optimal coverage and productivity in line with business needs & with full alignment between Sales, REX, Finance & HR.
About You
  • Education: Master or bachelor's degree in Economics, Management, Finance, Engineering or Statistics.
  • Expertise: Expertise in management of complex data analysis, aligning to business impacts.
  • Technical Skills: Excellent knowledge of Office package, with advanced expertise in Excel (pivot, statistics formulas) and PowerPoint to assemble and present information.
  • Operational Knowledge: Operational knowledge of Power B.I. (using the tool).
  • Industry Experience: Experience in industries and Projects where performance maximization is key.
  • Global Experience: Prior experience working in a global or international organisation.
  • Retail Experience: Previous experience in Retail is desirable.
What's on Offer
  • Attractive Remuneration Package: Attractive remuneration package.
  • Amplifon Training: Amplifon training, career, and learning development opportunities.
  • Employee Benefits: Yearly flu vaccinations, free access to our Employee Assistance Program, free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends, discounted Private Health Insurance and other benefits.
  • Employee Referral Bonus: Employee referral bonus when you introduce your friends and family to Amplifon.
  • Global Market Leader: An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team.

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