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Performance Manager
2 months ago
We are seeking a highly skilled Performance Manager to join our team at KINESSO, a technology-driven performance marketing agency. As a key member of our team, you will be responsible for leading digital search campaigns and ensuring they reach their full potential.
The successful candidate will have a proven track record of managing digital search campaigns across various paid media marketing tactics, including SEM, and will possess exceptional client relations skills. You will be excited to learn and stay up-to-date with industry best practices.
Key Responsibilities- Develop and execute digital search campaigns from start to finish, including placement, testing, tracking, and reporting.
- Collaborate with the Performance Director to maintain a best-in-class paid search product and stay up-to-date with industry trends.
- Monitor and enable high performance by applying best practices, product adoption, and innovative solutions.
- Contribute to industry-wide thought leadership and identify opportunities for growth in partnership with the Performance Director.
- Manage stakeholder relationships, build strong relationships with internal and external stakeholders, and communicate effectively.
- Lead and drive a robust testing framework for clients.
- Forecast Paid Search media metrics against current performance and towards client objectives.
- Provide expert insights on client businesses, industries, competitors, key drivers, and environments, and identify opportunities for growth.
- Maximize client retention and growth.
- Effectively manage client expectations and communicate status updates, resourcing changes, and deadlines.
- Serve as a trusted advisor to clients on media-related matters and provide expert insights on their industry, competitors, and key drivers.
- Lead and manage client meetings, daily WIPs, and updates, ensuring campaigns and market updates include action items.
- Manage a team of Performance Executives and Coordinators, build goals, manage day plans, and ensure appropriate leave planning.
- Work towards achieving zero errors/write-offs across KINESSO.
- Create an environment of open communication with the team and keep them informed about changes, updates in policies/procedures, etc.
- Motivate the team to exceed client expectations and produce high-quality work.
- Takes responsibility for the team's quality of work and success.
- Manage workflow and resource allocation in the team effectively.
- Provide support and guidance to team members to help them learn best practices.
- Work closely with the Director to manage and develop team members' careers through coaching and feedback.
- Holds career progression meetings with team members along with the Director and helps create development plans.
- Handling difficult conversations effectively, seeing them as opportunities, reading situations quickly, and resolving disputes fairly.
- Taking ownership of invoicing responsibilities for the team and promptly addressing any issues that may arise.
- Sending invoices to the correct client contact in a timely manner and properly filing copies of all invoices.
- Implementing accurate financial tracking processes, including PO numbers, MBA trackers, value trackers, etc.
- Tracking all pre-bill invoices accurately and consistently.
- Communicating and resolving financial/billing issues with clients while maintaining healthy relationships.
- Demonstrated experience on Microsoft Suite.
- Data Visualization.
- Search/SEM experience.
- Team management skills.
- Time Management.
- Attention to Detail.
- Process-oriented.
- Command over communication (written and verbal).
- Efficient – gets work done quickly with accuracy.
- Commercial / business acumen – billing, invoicing, negotiation.
- Work with one of AUS's top #3 Performance Agencies 2021 awarded by Campaign Agency of the Year.
- Hybrid working model with opportunities for global transfers and travel.
- Industry-leading Paid Parental Leave policy (16 week's primary/8 weeks secondary).
- Extra leave days including, Birthday Leave, 2 bonus Summer Break Days, 5 bonus annual leave days at year end if annual leave balance is exhausted.
- Wellness programs including access to an EAP.
- Agency perks, early finish Fridays, culture club, breakfast, health and wellbeing initiatives.
KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry.
We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at Kinesso Australia.
Kinesso Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples, members of our LGBTQ+ community, and people with disability are encouraged to apply.
