Service Manager

2 months ago


Prahran, Victoria, Australia Unified Healthcare Group Full time
Service Manager - Medical Provider Relationships Team Lead

As a Service Manager - Medical Provider Relationships Team Lead at Unified Healthcare Group, you will play a pivotal role in developing and maintaining deep, sustainable relationships with hospitals and medical providers. Your goal will be to assist in the fast and safe return of medical information through a relationship-based account management strategy, while balancing customer needs and goals with the headwinds faced by healthcare providers. You will lead a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.

Key Responsibilities

  • Develop and execute the UHGs Provider Relationship strategy to deliver better outcomes for UHGs customers and their clients.
  • Build and sustain relationships with healthcare providers, medical provider clinics, and hospitals.
  • Grow external stakeholder relationships with GP practice management software companies and advocacy groups such as the RACGP and AMA.
  • Meet with UHGs key customers to share industry insights, trends, opportunities for continuous improvement, and reporting on key performance metrics.
  • Represent UHG at customer and industry-related events and forums.
  • Provide a positive and engaging environment for your team of Case Officers to enable their success.
  • Commit to continuous innovation in how we deliver our goals and partner with medical practitioners and our customers.

A full position description is available upon request from HR on HRHealthBusinessSolutions@medhealth.com.au

Qualifications

  • Understanding of how Primary Healthcare works in General Practices and/or similar.
  • Proven ability to build relationships with healthcare providers towards optimising outcomes (GP's, Specialists, Hospitals).
  • Proven ability to lead a high-performance team, driving performance, culture, tenure, and engagement.
  • Proven ability to drive continuous improvement and innovation.
  • Call centre skills and managing hybrid workforces would be desirable.


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