Service Manager

2 weeks ago


Prahran, Victoria, Australia Unified Healthcare Group Full time
Service Manager - Medical Provider Relationships Team Lead

As a Service Manager - Medical Provider Relationships Team Lead at Unified Healthcare Group, you will play a pivotal role in developing and maintaining deep, sustainable relationships with hospitals and medical providers. Your goal will be to assist in the fast and safe return of medical information through a relationship-based account management strategy, while balancing customer needs and goals with the headwinds faced by healthcare providers. You will lead a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.

Key Responsibilities

  • Develop and execute the UHGs Provider Relationship strategy to deliver better outcomes for UHGs customers and their clients.
  • Build and sustain relationships with healthcare providers, medical provider clinics, and hospitals.
  • Grow external stakeholder relationships with GP practice management software companies and advocacy groups such as the RACGP and AMA.
  • Meet with UHGs key customers to share industry insights, trends, opportunities for continuous improvement, and reporting on key performance metrics.
  • Represent UHG at customer and industry-related events and forums.
  • Provide a positive and engaging environment for your team of Case Officers to enable their success.
  • Commit to continuous innovation in how we deliver our goals and partner with medical practitioners and our customers.

A full position description is available upon request from HR on HRHealthBusinessSolutions@medhealth.com.au

Qualifications

  • Understanding of how Primary Healthcare works in General Practices and/or similar.
  • Proven ability to build relationships with healthcare providers towards optimising outcomes (GP's, Specialists, Hospitals).
  • Proven ability to lead a high-performance team, driving performance, culture, tenure, and engagement.
  • Proven ability to drive continuous improvement and innovation.
  • Call centre skills and managing hybrid workforces would be desirable.


  • Prahran, Victoria, Australia Healthscope Full time

    About the RoleWe are seeking a highly motivated and organized Food Services Assistant to join our team at Healthscope. As a Food Services Assistant, you will play a vital role in supporting the healthcare team by providing exceptional food services to our patients.Key ResponsibilitiesPrepare and deliver food in accordance with our Food Safety Program...


  • Prahran, Victoria, Australia Unified Healthcare Group Full time

    Customer Service OfficerWe are seeking experienced Customer Service professionals to join our team on a casual basis. As a Customer Service Officer, you will play a key role in delivering an innovative and effective service across the business.Key Responsibilities:Establish and maintain effective relationships with specialists and medical clinics to obtain...


  • Prahran, Victoria, Australia Unified Healthcare Group Full time

    Customer Service Opportunities at Unified Healthcare Group **About the Role** We are seeking experienced Customer Service professionals to join our team on a casual basis. As a key member of our team, you will play a vital role in delivering an innovative and effective service across the business. **Key Responsibilities** • Outbound contact with...

  • Case Manager

    3 weeks ago


    Prahran, Victoria, Australia Unified Healthcare Group Full time

    Job SummaryUnified Healthcare Group is seeking a skilled Case Manager to join our dedicated case management team. As a key member of our team, you will be responsible for liaising with customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.Key ResponsibilitiesManage a portfolio of...


  • Prahran, Victoria, Australia Healthscope Full time

    Company Overview:Healthscope is a leading provider of mental health services in Australia, with a strong commitment to delivering high-quality care to our patients and their families.At Healthscope, we believe in creating a supportive and friendly work environment that encourages our staff to grow and flourish. Our team is dedicated to providing exceptional...

  • Case Manager

    3 weeks ago


    Prahran, Victoria, Australia Unified Healthcare Group Full time

    Role OverviewUnified Healthcare Group is seeking a skilled Case Manager to join our dedicated case management team. As a Case Manager, you will be responsible for liaising with customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.Key ResponsibilitiesManage a portfolio of clients,...

  • Case Manager

    1 month ago


    Prahran, Victoria, Australia Unified Healthcare Group Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our dedicated case management team as a Case Manager. As a key member of our team, you will be responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.Key...


  • Prahran, Victoria, Australia Unified Healthcare Group Full time

    Job SummaryWe are seeking an experienced Enrolled Nurse to join our team as a Tele Services Enrolled Nurse. In this role, you will be responsible for managing a portfolio of clients, booking appointments, conducting interviews, and providing exceptional customer service.Key ResponsibilitiesManage a portfolio of clients, ensuring timely actioning of cases...


  • Prahran, Victoria, Australia Unified Healthcare Group Full time

    Job SummaryAs a Tele Services Enrolled Nurse with Unified Healthcare Group, you will play a vital role in managing a portfolio of clients, ensuring timely actioning of caseloads within service level agreements. Your key responsibilities will include booking appointments, conducting interviews with General Practitioners and specialists, and maintaining...


  • Prahran, Victoria, Australia Unified Healthcare Group Full time

    Job Title: Service ManagerWe are seeking a highly skilled Service Manager to join our team at Unified Healthcare Group. As a Service Manager, you will be responsible for developing and maintaining deep, sustainable relationships with hospitals and medical providers to assist in the fast and safe return of medical information.Key Responsibilities:Develop and...

  • Retail Store Manager

    3 weeks ago


    Prahran, Victoria, Australia Kookai Full time

    We are seeking a highly skilled and motivated individual to join our team as a Retail Store Manager. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates.Key responsibilities include:Co-leading a team to deliver an exceptional customer...


  • Prahran, Victoria, Australia Outcomes Connect Australia Full time

    At Outcomes Connect Australia, we are dedicated to delivering best-practice, outcome-focused services in the field of occupational therapy. Our team of multidisciplinary experts is committed to making a real and lasting difference in the lives of our clients.We are seeking a recent or upcoming Occupational Therapist graduate to join our fast-growing team in...


  • Prahran, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive. Our high-performing teams of Home & Investment Lending Managers play a critical role in making this happen.We support our customers to save for, buy and own their own home or investment property by providing exceptional customer experiences.About the RoleThis is a permanent, full-time...


  • Prahran, Victoria, Australia Uminono Full time

    About UminonoWe are a 20-seat fine dining sushi bar in Prahran, offering a unique and intimate dining experience. Our team of 4 chefs takes pride in hosting customers, pouring wines, and serving food.The RoleWe are seeking a skilled FOH Supervisor/Sommelier to join our team and elevate the customer experience. Key responsibilities include:Curating and...


  • Prahran, Victoria, Australia ANZ Full time

    About the RoleAs a Banking Consultant at ANZ, you will have the opportunity to provide a seamless branch experience for our customers by meeting their end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.You will be part of a collaborative team and act as a role model and peer coach to...


  • Prahran, Victoria, Australia Uminono Full time

    About UminonoWe are a 20-seat fine dining sushi bar in Prahran, offering a unique and intimate dining experience. Our team of 4 chefs takes pride in hosting customers, pouring wines, and serving food. We aim to provide the highest quality and improve the customer experience.The RoleWe are seeking a skilled FOH Supervisor/Sommelier to join our team and...

  • Culinary Professional

    2 weeks ago


    Prahran, Victoria, Australia Healthscope Full time

    About This RoleWe are currently seeking a skilled Culinary Professional to join our team at The Victoria Clinic. As a Cook, you will be responsible for preparing and cooking meals, ensuring that all food is prepared to the highest standards.In this role, you will work collaboratively in a dynamic team environment, providing excellent customer service to...


  • Prahran, Victoria, Australia City of Stonnington Full time

    Job OverviewThe City of Stonnington is seeking a highly skilled Library Technician to support our team and maintain our library's technology.Key Responsibilities:Operational Support: Provide exceptional Help Desk services to patrons, ensuring top-notch library support.Maintenance of Technology: Oversee the performance and upkeep of library systems and...


  • Prahran, Victoria, Australia City of Stonnington Full time

    At City of Stonnington, we're dedicated to delivering exceptional library services to our community. As a proactive Library Technician, you'll play a vital role in supporting our team and maintaining our library's technology.Key Responsibilities:Operational Support: Provide top-notch library support to patrons through Help Desk services.Technology...


  • Prahran, Victoria, Australia Healthscope Full time

    About the RoleWe are seeking a reliable and detail-oriented Housekeeping Cleaner to join our team at Healthscope. As a key member of our facilities team, you will be responsible for maintaining the highest standards of cleanliness and hygiene throughout our hospital.Key ResponsibilitiesProvide exceptional cleaning services to ensure a safe and healthy...