Healthcare Operations Manager

4 weeks ago


Prahran, Victoria, Australia Unified Healthcare Group Full time

Unified Healthcare Group

We are a market leader in the healthcare industry, dedicated to delivering exceptional services to our customers. As a Service Manager with our team, you will play a critical role in developing and maintaining deep relationships with hospitals and medical providers.

About the Role:

The Service Manager - Medical Provider Relationships Team will lead a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients. You will be responsible for developing and executing a strategy to deliver better outcomes for our customers and their clients.

Key Responsibilities:

  • Develop and Execute Strategy: Develop and execute a strategy to deliver better outcomes for UHGs customers and their clients.
  • Build and Sustain Relationships: Build and sustain relationships with healthcare providers, medical provider clinics, and hospitals.
  • Grow External Stakeholder Relationships: Grow external stakeholder relationships with GP practice management software companies and advocacy groups such as the RACGP and AMA.
  • Meet with Customers: Meet with UHGs key customers to share industry insights, trends, opportunities for continuous improvement, and reporting on key performance metrics.
  • Represent UHG: Represent UHG at appropriate customer and industry-related events / forums.
  • Lead a High-Performance Team: Provide for a positive and engaging environment for your team of Case Officers to enable their success.
  • Commit to Innovation: Commit to continuous innovation in how we deliver our goals and partner with medical practitioners and our customers.

Qualifications and Skills:

To be successful in this role, you will require:

  • Understanding of Primary Healthcare: An understanding of how primary healthcare works in general practices &/or similar.
  • Relationship Building: Proven ability to build relationships with healthcare providers towards optimising outcomes (GP's, Specialists, Hospitals).
  • Leadership: Proven ability to lead a high-performance team, driving performance, culture, tenure, & engagement.
  • Continuous Improvement: Proven ability to drive continuous improvement and innovation.
  • Call Centre Experience: Call centre skills and managing hybrid workforces would be desirable.

Benefits:

  • Flexible Working Arrangements: Flexible working arrangements with one anchor day and a second flex-day combined with the flexibility of working from home.
  • Financial Incentives: Financial incentives for meeting KPI's.
  • Employee Discounts: Employee discounts for health insurance, gyms, pools, and travel club.
  • Novated Leasing: Options for novated leasing and some salary sacrificing.
  • Paid Parental Leave: Paid parental leave.
  • Purchased Leave: Purchased leave (up to 4 weeks).
  • Employee Assistance Program: Employee assistance program.

Estimated Salary:$80,000 - $110,000 per annum, depending on experience.


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