Customer Relationship Director
1 month ago
We are the market leader in our field, an established business committed to innovation and excellence. Our team of over 3,500 professionals across Australia is dedicated to making a difference in the lives of our customers.
SalaryThe estimated annual salary for this role is AU$120,000 - AU$150,000 depending on experience.
Job DescriptionAs a Service Manager - Medical Provider Relationships Team member, you will be responsible for developing and maintaining deep relationships with hospitals and medical providers. This will involve executing a relationship-based account management strategy to achieve better outcomes for our customers and their clients.
You will lead a team of case officers focused on quick and reliable retrieval of medical information for our customers. Your key responsibilities will include:
- Developing and executing a provider relationship strategy to drive customer satisfaction and growth.
- Building and sustaining relationships with healthcare providers, medical provider clinics, and hospitals.
- Growing external stakeholder relationships with GP practice management software companies and advocacy groups.
- Collaborating with key customers to share industry insights, trends, and opportunities for improvement.
You will also represent Unified Healthcare Group at customer and industry events, and provide a positive and engaging environment for your team to thrive.
Required Skills and QualificationsTo succeed in this role, you will need:
- A strong understanding of primary healthcare and its operations.
- Proven ability to build relationships with healthcare providers to optimise outcomes.
- Leadership skills to drive high-performance teams and culture.
- Ability to drive continuous improvement and innovation.
We offer a range of benefits to support your career and well-being, including:
- Flexible working arrangements with one anchor day and a second flex-day.
- Financial incentives for meeting KPIs.
- Employee discounts for health insurance, gyms, pools, and travel club.
- Paid parental leave and purchased leave options.
At Unified Healthcare Group, we value diversity and inclusion. We welcome applicants from diverse backgrounds and are committed to creating a workplace that is alive with opportunity and fun.
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