Senior Customer Growth Manager
2 weeks ago
We're seeking a highly skilled Senior Customer Growth Manager to join our team at Box. This is an exciting opportunity to work with a leading company in Australia, leveraging your expertise to drive customer success and growth.
**Key Responsibilities:**
Main Objectives:
- Develop and implement tailored customer success plans to drive growth and retention.
- Build and maintain strong relationships with key stakeholders, including C-level executives and technical teams.
- Collaborate with cross-functional teams to drive customer adoption and maximize ROI.
- Provide expert guidance on product usage and best practices to ensure customers achieve their business objectives.
- Conduct regular health checks and analytics-driven insights to proactively identify areas for improvement.
- Leverage data to inform strategic decisions and drive continuous improvement.
- Identify and capitalize on opportunities to upsell and cross-sell additional services and solutions.
Requirements:
- 5+ years experience in customer success, account management or related field.
- Bachelor's degree equivalent required.
- Proven track record of driving customer growth and retention.
- Excellent communication and interpersonal skills.
- Ability to think strategically and drive results-oriented initiatives.
- Familiarity with Salesforce, Slack, Zendesk and other software solutions is a plus.
- Self-motivated and proactive individual with a passion for customer success.
Estimated salary: $150,000 - $220,000 per annum based on location and experience. Come and be part of our dynamic team at Box.
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