Customer Support Specialist

1 month ago

Melbourne, Victoria, Australia Timely Limited (NZ) Full time

At Timely Limited, we're seeking a highly skilled Customer Support Specialist to join our global support team. As a key member of our team, you'll deliver exceptional support experiences to our customers, providing timely solutions to their queries and issues.

Responsibilities:

  • Engage with customers through various channels, including phone, email, chat, and social media, to resolve their technical and operational queries.
  • Utilize your technical expertise to troubleshoot complex issues, think critically, and provide effective solutions.
  • Work collaboratively with cross-functional teams to identify opportunities for process improvements and implement changes that enhance the overall customer experience.
  • Develop and maintain a deep understanding of our products and services, ensuring you can provide accurate and informative responses to customer inquiries.
  • Stay up-to-date with industry trends and best practices, incorporating this knowledge into your support strategies to ensure our customers receive the best possible service.

Requirements:

  • Proven technical support experience in a SaaS environment, preferably within the beauty and wellness industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Experience with support software such as Zendesk and productivity tools like Slack.
  • A proactive and empathetic approach to customer service, with a strong focus on delivering solutions and value.
  • Ability to work independently and as part of a team, with a flexible attitude towards rostered work hours and a willingness to adapt to changing priorities.

About Us:

Timely Limited is an equal opportunities employer, committed to diversity and inclusion in the workplace. We offer a dynamic and supportive environment, with opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you.

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