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Claims Resolution Specialist

4 weeks ago

Adelaide, South Australia Suncorp Group Full time

About Us

Suncorp Group, a leading Australian financial services company, is seeking an exceptional Claims Resolution Specialist to join our team.

As a Claims Resolution Specialist, you will play a critical role in delivering exceptional customer experiences while driving commercial outcomes. Your primary responsibility will be to manage a portfolio of claims and work proactively to resolve them within the earliest possible timeframes, achieving optimal outcomes for our customers.

Key Responsibilities:

  • Offer exceptional customer service and provide support and understanding for customers in their most challenging times.
  • Manage a portfolio of claims and develop strategies to reduce the average duration and cost.
  • Negotiate with claimants and solicitors, communicate complex information, and utilize evidence available to assess quantum and estimates.
  • Work collaboratively with internal business areas to discuss and action plan file direction.

Requirements:

  • Ability to demonstrate compassion and empathy for customers.
  • Excellent verbal communication skills to listen, build rapport, communicate complex information, and negotiate with various stakeholders.
  • Strong administrative and written skills to effectively manage all aspects of each claim.
  • Strong commitment and integrity to help meet and exceed customer expectations.

What We Offer:

  • A competitive salary ranging from $70,000 to $90,000 per annum, depending on experience.
  • Employee discounts and rewards across various retailers and Suncorp Group brands.
  • Study support to eligible employees.
  • Parental leave benefits for primary carers.
  • Wellness initiatives to promote health and financial wellbeing.

Our Culture:

We are committed to delivering exceptional experiences by being customer-obsessed, innovative, and performance-driven. Our purpose has been at the core of our business for over 100 years, and we continue to put words into action by caring for others, being courageous, and doing the right thing.