Dispute Resolution Specialist

1 week ago

Adelaide, South Australia Employers Mutual Management Pty Ltd Full time

Employers Mutual Management Pty Ltd is a leading provider of workers compensation and personal injury claims management services. Our goal is to support individuals in their return-to-work journey, fostering a culture of ongoing growth and learning.

The role of Dispute Resolution Officer plays a crucial part in this mission, proactively assisting in the management and resolution of disputes to achieve positive outcomes.

This is a permanent, full-time position based in Adelaide, with flexibility to work from home once fully trained. The successful candidate will have the opportunity to make a positive impact on someone's life every day, feeling great satisfaction in knowing their talent and hard work has a purpose.

Key responsibilities include:

  • Actively managing the end-to-end workers compensation dispute process to reach a positive outcome
  • Attending relevant tribunals and participating in meetings with internal and external stakeholders to drive outcomes
  • Cultivating strong relationships with stakeholders, internal clients, and the management team by displaying our values and behaviours
  • Ensuring effective management of key legislative drivers in accordance with the Act

To be successful in this role, you will require:

  • Previous experience in a customer-focused or legal services background
  • Demonstrated knowledge of dispute resolution processes, relevant legislation, and regulatory frameworks
  • Excellent written and verbal communication skills to explain complex information to diverse stakeholders
  • Strong organizational skills to manage multiple cases simultaneously while maintaining accuracy and quality
  • Proven negotiation and influencing skills to meet the needs of all stakeholders

We offer a vibrant, collaborative, and innovative team culture, with opportunities for career growth and development. Benefits include:

  • A competitive salary package estimated at AU$90,000 - AU$110,000 per annum, dependent on experience
  • Flexibility to work from home once fully trained
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

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